Tag: Customers
Building Digital Resilience: The Roadmap to DORA Readiness
Rob Otto, EMEA Field CTO at Ping Identity
As we edge closer to the January 2025 deadline for the Digital Operational Resilience Act (DORA), the...
Banking on change: the ugly truth
Sarah Dear, CEO, Born Ugly
One might think the banking sector had been largely constant and unchanging until about 50 years ago. But the reality...
How to minimise friction in your payments process
Lee Atkinson is chief operating officer for payment services provider Modern World Business Solutions.
One particularly depressing statistic for the online retail sector puts the...
Shaping Europe’s BaaS revolution
By Eduardo Martinez Garcia, CEO and Co-Founder, Toqio
BaaS has gained widespread attention in recent years. A comprehensive set of end-to-end banking solutions tailored to...
How to Speak Your Customers’ Language and Remove Barriers to Borrowing
By Kristin Quinlan,CEO of Certified Languages International (CLI)
Navigating financial transactions is tough, especially for the 1 in 5 U.S. residents who speak a language...
Humanising Banking: Bridging the Gap Between Customers and Financial Institutions
By Madhav Dabke, Vice President – Industry Product, SunTec Business Solutions
When was the last time you stepped into a physical bank branch? Chances are it...