Tag: Customers
How to Speak Your Customers’ Language and Remove Barriers to Borrowing
By Kristin Quinlan,CEO of Certified Languages International (CLI)
Navigating financial transactions is tough, especially for the 1 in 5 U.S. residents who speak a language...
Humanising Banking: Bridging the Gap Between Customers and Financial Institutions
By Madhav Dabke, Vice President – Industry Product, SunTec Business Solutions
When was the last time you stepped into a physical bank branch? Chances are it...
A Nightmare On E-Street: Challenges Facing E-Retailers in 2023 and Beyond
Gabriel Le Roux, Co-Founder of Primer
In today's fast-paced, technologically driven world, e-commerce has become an integral part of retailers' revenue growth. Despite the ongoing...
Recognising friend from foe with converged identity solutions
By Jonathan Neal, VP Solutions Engineering at Saviynt
Finance organisations continue to be a focal point for cybercriminals. In addition, the number of phishing and...
Banks must seize control of their dangerous data silos
Rob Houghton, founder and CTO of Insightful Technology, says banks face a serious compliance and cost challenge with data silos. It’s time they acted.
Remaining...
Utilising Data to Cater to Customer Experience: How Connected Enterprises Benefit from a Data-Driven Mindset
Sateesh Seetharamiah, CEO, Edge Platforms, EdgeVerve
In today’s increasingly digitised society, developing customer intimacy through delivering personalised interactions is vital in generating revenue growth. However,...