Tag: Customers
Why UX Transformation in Financial Services Fails Without Back-end Modernisation
By Kenan Maciel, Director of Strategy at Lab49
In 2025, delivering an excellent customer experience is no longer a nice-to-have but a must. As a...
Think locally, scale globally: Preparing your business for expansion
Simon Ellis, Head of Operations, EMEA at Airwallex
In today's interconnected world, the path to global expansion for businesses has never been more attainable. Those...
Ensuring underserved customers can access finance requires industry collaboration
By Aimee Gethin, COO, Zuto
Financial services companies are becoming increasingly sophisticated in their ability to offer personalised solutions to customers. With product development fuelled...
Open banking, trust and personalisation
Author: Ellie Duncan
If there is one word that sums up this era of banking, it is ‘personalisation’. Consumers expect personalised and bespoke services...
Money talks – but so do consumers. It’s time high street banks listened
Julie Oxberry, CEO and Co-Founder, Household
The high street bank needs a new script. Metro and TSB are reportedly in talks to be acquired. Santander...
SHAKING THINGS UP: INNOVATION IN BANKING AND FINANCE
By Rahul Kumar, GM & Vice President, Financial Services and Insurance at Talkdesk.
The financial services industry is undergoing a transformation that spans far beyond...
