Business

The Insurance Capital Standard: The home straight?

Authored by John Bowers, Actuarial Product Director, RNA Analytics After over a decade in development, 2024 is expected to be a defining year for The Insurance Capital Standard, with adoption...

Reaping the business benefits of AI

Article by Peter Cooke, Senior Data Scientist at Methods Analytics The business landscape is arguably currently in its biggest...

Improving the CFO stack for African businesses

Ngetha Waithaka, General Partner at tech growth fund, Norrsken22 The role of the Chief Financial Officer is changing. Due...

What highly targeted industry sectors (such as the finance sector) should be doing to protect themselves from Cyberattacks?  

By Kamal Srinivasan, Senior Vice President of Product and Program Management at Parallels (part of Alludo)   Cyberattacks are constantly...

Boosting financial inclusion in emerging markets with SoftPoS

By Brad Hyett, CEO of phos Businesses in developed markets have seamless access to the latest payment technology and...
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Avoidable customer churn costs British businesses £25 billion

Electricity, insurance, gas and broadband suppliers top the CallMiner Index Empathy in call centres is key to loyalty success New research released today by CallMiner, the...

Heads you win, tails you win–micro-segmentation in banking for high impact promotions and offers

By Suman Mandal, Vice President - Banking Solutions Group, VirtusaPolaris  As banks take the digital route, sometimes even “digital only” approaches, traditional means of reaching out...

Avoidable customer churn costs british businesses

Banks come eighth in the CallMiner Index – down from sixth over five years Consumers want to stay loyal but bad practices with new customer...

It takes five months to train new employees to do their job, report UK Businesses

Digital transformation driving demand for new skills in finance department 93% of CFOs find it challenging to find qualified employees UK lags behind...

Spitch recognised as Growth Stage company in Forrester’s report on speech analytic solutions

By : Alexey Popov, Founder and CEO, Spitch. A recent report by Forrester, one of the world’s premiere technology research companies, has recognized Spitch as...

Standing out from the crowd

By Sam Quawasmi, Co-Founder of Eureeca Whilst having a great business idea or invention is a brilliant foundation it is rarely enough to guarantee success on...