Business

Customer journeys driven by AI advantage and employee talent recognition in 2024

Brian Halpin, SVP, SS&C Internal Automation, SS&C Blue Prism As lending restrictions become increasingly tighter, and interest remains high, 2024 is expected to be the year of the customer. In...

How is Fintech Lending Responding to the Cost-of-Living Crisis?

Chirag Shah, founder and CEO of Nucleus Commercial Finance and Pulse.io Fintech lending has been a massive industry disruptor,...

Navigating the ESG landscape: 5 best practices for financial institutions

Maria Patschke, CEO of SAP Fioneer ESG Solutions The financial services sector leads global efforts to combat climate change...

Waging Wallets: Changing Payments in 2024

By Ivo Gueorguiev, co-founder at Paynetics 2023 wasn't a walk in the park for financial services. Economic crises like inflation...

2024 Financial Crime Trends to Watch

Katarina Pranjic is a leading authority in the field of economic crime and is Head of Policy and...
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Avoidable customer churn costs British businesses £25 billion

Electricity, insurance, gas and broadband suppliers top the CallMiner Index Empathy in call centres is key to loyalty success New research released today by CallMiner, the...

Heads you win, tails you win–micro-segmentation in banking for high impact promotions and offers

By Suman Mandal, Vice President - Banking Solutions Group, VirtusaPolaris  As banks take the digital route, sometimes even “digital only” approaches, traditional means of reaching out...

Avoidable customer churn costs british businesses

Banks come eighth in the CallMiner Index – down from sixth over five years Consumers want to stay loyal but bad practices with new customer...

It takes five months to train new employees to do their job, report UK Businesses

Digital transformation driving demand for new skills in finance department 93% of CFOs find it challenging to find qualified employees UK lags behind...

Spitch recognised as Growth Stage company in Forrester’s report on speech analytic solutions

By : Alexey Popov, Founder and CEO, Spitch. A recent report by Forrester, one of the world’s premiere technology research companies, has recognized Spitch as...

Standing out from the crowd

By Sam Quawasmi, Co-Founder of Eureeca Whilst having a great business idea or invention is a brilliant foundation it is rarely enough to guarantee success on...