Tag: Customers
Ensuring underserved customers can access finance requires industry collaboration
By Aimee Gethin, COO, Zuto
Financial services companies are becoming increasingly sophisticated in their ability to offer personalised solutions to customers. With product development fuelled...
Open banking, trust and personalisation
Author: Ellie Duncan
If there is one word that sums up this era of banking, it is ‘personalisation’. Consumers expect personalised and bespoke services...
Money talks – but so do consumers. It’s time high street banks listened
Julie Oxberry, CEO and Co-Founder, Household
The high street bank needs a new script. Metro and TSB are reportedly in talks to be acquired. Santander...
SHAKING THINGS UP: INNOVATION IN BANKING AND FINANCE
By Rahul Kumar, GM & Vice President, Financial Services and Insurance at Talkdesk.
The financial services industry is undergoing a transformation that spans far beyond...
Why predictive intelligence, not just rules, is the future of fraud prevention
As AI-powered fraud grows more advanced, financial institutions are increasingly expected to move beyond rule-based systems and embrace adaptive, real-time intelligence – or risk...
Customer Experience is the real battleground
By Jamie Allsop, Managing Partner of Financial Services & Insurance at HTEC
Banks and insurers have spent the last decade trying to cut their way...