Tag: Customers
SHAKING THINGS UP: INNOVATION IN BANKING AND FINANCE
By Rahul Kumar, GM & Vice President, Financial Services and Insurance at Talkdesk.
The financial services industry is undergoing a transformation that spans far beyond...
Why predictive intelligence, not just rules, is the future of fraud prevention
As AI-powered fraud grows more advanced, financial institutions are increasingly expected to move beyond rule-based systems and embrace adaptive, real-time intelligence – or risk...
Customer Experience is the real battleground
By Jamie Allsop, Managing Partner of Financial Services & Insurance at HTEC
Banks and insurers have spent the last decade trying to cut their way...
Why insurers need to address their payments blind spot
Adrian Davis, Commercial Leader, Financial Services and Insurance at Adyen
An industry with other priorities
For many years the Insurance industry seemed impervious to the winds...
Is Your Business Ready to Go Global? Three Key Factors to Evaluate
Rob Israch, President at Tipalti
Despite the wealth of economic challenges UK businesses continue to face, expanding globally is still on the agenda for business...
Using technology to safeguard against fraud this holiday season
Tristan Prince, Product Director, Fraud & Financial Crime, Experian
The holiday season brings with it a surge in consumer spending, with UK shoppers expected to...