Tag: Banking
BALANCING ACT: HOW A MULTICHANNEL APPROACH TO COMMUNICATIONS CAN DRIVE ENGAGEMENT
Tom Rahder, from Esendex, discusses how digitisation, and use of mobile messaging has transformed the banking industry, and where it can go from here.
Barely...
Revolutionising Customer Service in Banking: The Power of AI
Agam Kohli, Director, CX Solutions Engineering at Odigo
We live in a world where generative artificial intelligence or GenAI is now a term we are...
Beyond Consumer Duty: Embracing True Customer Centricity in Banking
Andrew Stevens, Principle, Banking and Financial Services, Quadient
With the introduction of the new Consumer Duty, the FCA has set a new bar for how banks...
Integration is integral: refining data use in finance in an era of GenAI
Nick Pike, RVP U.K. & Northern EMEA SnapLogic, at SnapLogic
The past year has been volatile for the financial sector, with the notable collapse of...
Charting the Future: Dynamics of Customer Engagement in Banking
By John Barber, Vice President of Infosys Finacle Europe
In the rapidly evolving landscape of the banking ecosystem, customer engagement will continue to be a...
Banking on change: the ugly truth
Sarah Dear, CEO, Born Ugly
One might think the banking sector had been largely constant and unchanging until about 50 years ago. But the reality...