Customer satisfaction starts in the back office, not at the front desk
Kay Chaplin, CFO, Mantle Space
When it comes to customer satisfaction, it’s easy to focus all our energy on what happens at the front line...
Avoiding Bad Hires in Wealth Management: Emotional Intelligence as a Risk Management Tool
By James Woodfall, founder of Raise Your EI
In financial services, the wrong hire can cost far more than a recruiter’s fee. A bad financial...
People are living for longer, changing the way they invest
Andrew Gill, Funds Manager at TIME Investments.
In recent years, the global investment conversation has been dominated by the hunt for short-term returns, and the...
Why Digital Transformation Still Fails, and What It Takes to Get it Right
Tonia Maneta, Chief Marketing Officer, Bizzdesign
Despite bold ambitions and billions in spend, 88% of digital transformation initiatives fall short of their original goals. Even...
How a blend of AI-driven personalisation and human empathy can transform the customer experience in retail banking
Matt Sherwen, Managing Director, Sherwen Studios
Dealing with financial matters is often a stressful situation. Whether a customer is applying for a loan, mortgage or...
Why AI in banking must begin with modernisation
Dr Antoni Vidiella, CSO of Financial Services AI Studio at Globant.
Artificial Intelligence is reshaping financial services at an extraordinary speed. Yet as banks prepare...
