Finance

The Increasing Role of AI in Financial Customer Service

Luke Cuthbertson, Head of CX Consulting Practice, Route 101 Good customer service must always be designed with the customer at its centre, and while technology may be transforming how this...

Cybersecurity Awareness Month: Industry experts on securing retail payments in the age of AI

As artificial intelligence (AI) becomes further embedded in how consumers shop and pay, it is also creating new...

Capital Gains Tax increase isn’t a landlord tax. It’s an entrepreneur tax, and it’s bad for British business.

There is a growing disconnect between the Government’s pro-business messaging and what business owners are experiencing on the...

Stablecoins and the New Boundaries of Private Money

By Luigi Capoani economist, researcher, and lecturer in International Economics at  Ca’ Foscari University of Venice, Marco Spadaro policy analyst at the European Youth Think Tank (EYTT) Stablecoins are private financial products, but their consequences are becoming increasingly public. As their use expands...

Fintechs are becoming banks: What does it mean for SMEs?

By Mark Andreev, CEO at Exactly.com For much of the past decade, fintechs were defined by their ability to...

HIRING FOR GROWTH: BUILDING SCALABLE CUSTOMER SUCCESS IN FINTECH STARTUPS

By Deborah Knight, Founder of Kaptive.  In the high-stakes world of Fintech, a startup’s success depends on its ability to serve two very different groups:...

How financial institutions can safeguard their migration to ISO 20022

Written by Dan Melville, Head of UKI & MENA Tricentis In 2018, Swift's broad community encompassing over 11,000 financial institutions collectively announced its adoption of...

Enterprise data management and automation: Transforming financial services in 2025

by Julian Trotinsky, Global Director of Solutions Engineering, Gresham As financial services navigate a rapidly changing environment, enterprise data management and automation are emerging as...

Is AI hype killing the customer experience for financial services?

Written by Richard Churchill, Principal Consultant at Leading Resolutions AI has quickly become the go-to buzzword when it comes to business technology strategy across all...

Cultivating trust in fintech through personalised customer journeys

Suhaib Zaheer SVP, Managed Hosting at DigitalOcean & GM, Cloudways It’s fair to say that in the modern business landscape, personalisation is no longer a...

Why the finance sector needs to focus more on threat detection

Tim Wallen, Regional Director for the UK, US and Emerging Markets, Logpoint   The financial sector is one of the most highly regulated industries in the world yet...

2024: Digital transformation’s ‘big bang’ moment?

By Frode Berg, Managing Director – EMEA, Provenir   Today’s financial services industry is defined by rapid technological advances and a fast-evolving regulatory ecosystem that’s...

How AI is revolutionising financial services

By Russ Rawlings, RVP, Enterprise, UK&I, Databricks Strict regulation, along with time and cost restraints, means that the financial services industry must take a measured...

Mambu and Mia-FinTech announce collaboration to accelerate introduction of digital finance solutions

Mia-FinTech, the fintech startup that enables banking and financial institutions to evolve towards open finance, and Mambu, a leading cloud banking platform, embark on...

Enterprise Investment Schemes – four tax reasons that make them great

Since 1994, Enterprise Investment Schemes (EIS) have been an important tool in the investors’ kit, but many potential investors worry that EIS-eligible businesses are...

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