Finance

Business

The Increasing Role of AI in Financial Customer Service

Luke Cuthbertson, Head of CX Consulting Practice, Route 101 Good customer service must always be designed with the customer at its centre, and while technology may be transforming how this...
Banking

Cybersecurity Awareness Month: Industry experts on securing retail payments in the age of AI

As artificial intelligence (AI) becomes further embedded in how consumers shop and pay, it is also creating new...
Finance

Capital Gains Tax increase isn’t a landlord tax. It’s an entrepreneur tax, and it’s bad for British business.

There is a growing disconnect between the Government’s pro-business messaging and what business owners are experiencing on the...
Banking

Stablecoins and the New Boundaries of Private Money

By Luigi Capoani economist, researcher, and lecturer in International Economics at  Ca’ Foscari University of Venice, Marco Spadaro policy analyst at the European Youth Think Tank (EYTT) Stablecoins are private financial products, but their consequences are becoming increasingly public. As their use expands...
Banking

Fintechs are becoming banks: What does it mean for SMEs?

By Mark Andreev, CEO at Exactly.com For much of the past decade, fintechs were defined by their ability to...

Prepaid Power: How Prepaid Cards Are Redefining UK Finance Amid Cost of Living Crisis

Finance
By Günther Vogelpoel, CEO of Recharge In the UK, prepaid cards have become a popular financial tool among consumers, taking an increasing share of day-to-day...

How to elevate customer experience in financial services

Finance
Waheed Mahmood, Financial Services Lead, Rackspace Technology July 31st marked the first anniversary of the Financial Conduct Authority (FCA) Consumer Duty. Designed to improve how...

The State of NFTs in 2024

Business
Evgeniy Babitsyn, CMO of Bets.io In the age of blockchain, we have seen a lot of different ways for the technology to be utilised. From...

Transforming financial institutions with perpetual KYC

Business
By Henry Balani, Global Head of Industry & Regulatory Affairs at Encompass Corporation As traditional banking and finance processes continue to evolve, the industry is undergoing...

AI exposes a core weakness in finance integration

Business
Spokesperson: Tom Fairbairn, Distinguished Engineer, Solace The tech capabilities of financial enterprises are evolving rapidly. From real-time payments to AI-powered fraud detection and predictive analytics...

Why financial services firms must embrace omnichannel customer contact

Finance
Chris Brown, CX Consultant, Sector Specialist, Finance, IPI Within financial services, the pressure to meet rising customer expectations has never been higher. In fact, research...

Beyond the £100 Limit: The Future of Contactless Payments in the UK

Finance
By Aaron Holmes, CEO of Kani Payments Contactless payments now dominate in-store spending in the UK. As of 2024, 95% of all in-store card transactions...

Leveraging Tax Compliance for Business Growth

Business
Christiaan Van Der Valk, Vice President, Strategy at Sovos. As governments worldwide advance regulations to digitise tax processes and move reporting towards real-time, business leaders...

OUTSMART THE TAXMAN BY MAKING THE MOST OF TAX SEASON

Finance
By Rita Cool, certified financial planner at Alexforbes The start of the new year brings ‘tax season’ upon us – a good time to review...

Transitioning from legacy systems: Enabling transformation in the FSI through cloud-based solutions

Business
By Andy Parsons, Chief Digital Advisor, Version 1 The financial services industry (FSI) is at a pivotal point between tradition and innovation, facing the challenging...
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Finance Derivative is a global finance and business analysis magazine, published by FM. Publishing, Nethelands

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