Finance

Business

The Increasing Role of AI in Financial Customer Service

Luke Cuthbertson, Head of CX Consulting Practice, Route 101 Good customer service must always be designed with the customer at its centre, and while technology may be transforming how this...
Banking

Cybersecurity Awareness Month: Industry experts on securing retail payments in the age of AI

As artificial intelligence (AI) becomes further embedded in how consumers shop and pay, it is also creating new...
Finance

Capital Gains Tax increase isn’t a landlord tax. It’s an entrepreneur tax, and it’s bad for British business.

There is a growing disconnect between the Government’s pro-business messaging and what business owners are experiencing on the...
Banking

Stablecoins and the New Boundaries of Private Money

By Luigi Capoani economist, researcher, and lecturer in International Economics at  Ca’ Foscari University of Venice, Marco Spadaro policy analyst at the European Youth Think Tank (EYTT) Stablecoins are private financial products, but their consequences are becoming increasingly public. As their use expands...
Banking

Fintechs are becoming banks: What does it mean for SMEs?

By Mark Andreev, CEO at Exactly.com For much of the past decade, fintechs were defined by their ability to...

How the financial services sector can stay ahead of new ‘failure to prevent fraud’ rules

Finance
By Scott Morris, advisory board member at Skillcast. The financial services industry is entering a new era of regulatory accountability. Under the Economic Crime and Corporate...

How can digital channels improve CX in finance?

Finance
By William Perry, Vice President UK&I and MEA at Medallia Recent years have shown a significant shift in customer behaviour and a willingness to embrace...

PSPs as Digital Banks: Powering the Next Generation of Financial Services

Banking
by Konstantin Djelebov, Chief Product Officer (Paynetics) Over the past decade, payment service providers (PSPs) have steadily moved beyond their traditional role as transaction processors....

The Power of Purpose in the Financial Services Industry

Business
Becky Willan, CEO and Co-Founder of Given The Challenge Banks and businesses in the financial services industry are coming under greater scrutiny for not only how...

The Future of Financial Services: Personalised experiences powered by AI, secured by privacy

Business
By Erin Nicholson, Global Head of Data Protection and Privacy at Thoughtworks Over half (51%) of European consumers want more personalised financial services, but asignificant...

How financial institutions can balance LLM innovation with regulation

Finance
Dmitry Borodin, Head of Decision Analytics at Creditinfo 1. How can financial institutions face the challenge of ensuring LLM outputs are accurate, explainable, and auditable for...

The importance of branding in financial services

Finance
David O'Hearns, founder and MD at Dawn, a creative agency on a mission to rid the world of bad design and poor communication. There’s no...

What does DORA mean for fintech?

Finance
Rupert Bull, CEO, The Disruption House As we get ever closer to January 17, 2025, fintechs across Europe face a pivotal regulatory milestone. The...

Why cyber risk quantification is essential for financial services

Finance
By Notis Iliopoulos, EVP of Managed Risk and Controls, Obrela Financial institutions have never had greater visibility of their cybersecurity posture. Security teams are continuously...

From Contactless to RFID-Powered Checkouts: The Evolution of Payment Solutions

Finance
Exactly Payment Specialist, Saran Talasila, uncovers the evolution of retail payment methods, from contactless transactions to revolutionary RFID-powered checkout systems The retail payment sector has...
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Finance Derivative is a global finance and business analysis magazine, published by FM. Publishing, Nethelands

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