Luke Cuthbertson, Head of CX Consulting Practice, Route 101
Good customer service must always be designed with the customer at its centre, and while technology may be transforming how this...
By Luigi Capoani economist, researcher, and lecturer in International Economics at
Ca’ Foscari University of Venice, Marco Spadaro policy analyst at the European Youth Think Tank (EYTT)
Stablecoins are private financial products, but their consequences are becoming increasingly public. As their use expands...
John Gaughan, Senior Quality Engineering Manager at Roq
The financial services industry is undergoing a significant period of transformation as it embraces new technologies designed...
For individuals who hold assets, earn income, or make investments across different countries, exchange rate volatility can significantly impact the value of those assets...
By Ashley Crawford, Senior Risk Solutions Executive at SAS.
For decades, we’ve seen banks manage risk and treasury functions in parallel but as largely separate...
Hassan Zebdeh, Financial Crime Advisor at Eastnets
Tariff wars and protectionism are opening lucrative new avenues for trade-based money laundering and traditional compliance models can’t...
Nick Longden, CRO, AccountsIQ
Chief Financial Officers are undoubtedly spinning a lot of plates. Developing financial strategies and overseeing quarterly and annual reporting is particularly difficult...
Alok Ajmera, CEO of Prophix
SaaS (Software-as-a-Service) didn’t eliminate the complexity of finance–it digitized it. Planning moved from spreadsheets to platforms, reporting became easier to...
By Barley Laing, the UK Managing Director at Melissa
Competition is growing in the financial services sector as more fintechs compete with the legacy banks....
Bala Kumar, Chief Product Officer, Jumio
In today's digital landscape, where data breaches and cyber threats are rampant, the financial services sector must review its...
By: Eric Emans, CFO Nintex
The financial services industry is at the forefront of AI implementation. This is not surprising as the financial sector is...
Raffaele Apostoliti, CEO, B2B Stars
Achieving brand visibility and maintaining reputability and credibility is an acute challenge for businesses in the financial services sector. Larger...