Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

Embracing technology and collaboration in Islamic Finance

Author: Jigar Dedhia, Senior Manager, Treasury and Capital Markets, Middle East and Africa, Finastra Islamic finance, an industry known for its distinctive fusion of ethical...

A green exit? What low carbon SMEs need to consider before cashing in.

Ian Thomas, managing director of climatetech investment specialist Turquoise International, considers the challenges and opportunities for low-carbon SMEs contemplating a trade sale. As the demand...

Augmented automated underwriting and the evolution of the life insurance market

By Alby van Wyk, Chief Commercial Officer at Munich Re Automation Solutions   It’s almost inevitable. Spend your working life identifying, analysing, quantifying and ascribing monetary...

Axis Bank joins BIAN to Transform its Architecture for the Customer of the Future

The financial service leader brings a wealth of regional knowledge to the not-for-profit association   The Banking Industry Architecture Network (BIAN), an independent, not-for-profit ecosystem formed...

FUTURE PROOFING YOUR SMALL BUSINESS – IT’S TIME TO LISTEN TO YOUR CUSTOMER’S NEEDS

David Freedman, Director of Sales, at leading sales and negotiation specialists, Huthwaite International, the team behind the world-famous SPIN® Selling, reveals the five key...

The Baked Goods Industry and the Digitalization Productivity Bonus – productivity gains from Industry 4.0

New research from Siemens Financial Services (SFS) identifies over £490m of estimated potential annual from digital transformation in the Baked Goods sector by...

How financial institutions can avoid AI induced hallucinations

By Barley Laing, the UK Managing Director at Melissa The transformative power of artificial intelligence (AI) promises to, and in many cases already is, driving...

GENDER-LENS INVESTING – LESS TALK AND MORE ACTION NEEDED

An article by Jacolene Otto, Maitland’s Head of Private Equity & Real Estate, based in Luxembourg.   Gender-lens investing (GLI) was first coined in 2009, making...

The top five payment trends retailers need to know

By David Maisey, CEO of MultiPay Global Solutions   Payment methods are constantly evolving. Where cash was king, now cards rule the roost. However, nothing is...

5 Ways a CCM platform can help improve customer engagement in insurance

By James Hall, Commercial Director, Striata Insurers today face a host of challenges they wouldn’t have been able to imagine a decade ago. Quite...

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