Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

How FS firms can get ahead in today’s digital-first environment

By Winnie Palmer, EMEA Head of Marketing, Seismic The number of wealthy individuals is steadily on the rise. What’s more, 63% of the global population...

WHY IS PAYMENT SECURITY COMPLIANCE DECLINING WITH ONLY 1 IN 3 COMPANIES GLOBALLY MAKING THE GRADE?

By Gabriel Leperlier, Senior Manager Security Consulting EMEA at Verizon Enterprise Solutions   When companies are attacked, personal and financial customer information from payment card data is...

6 TIPS FOR KEEPING DATA SECURE WHEN WORKING FROM HOME

Tim Bandos, CISO at Digital Guardian   The importance of data in the financial sector has grown exponentially in recent years, with more and more institutions...

WHY TRUSTS REMAIN RELEVANT FOR ESTATE PLANNING

By Peter Rigby, private client wealth manager at Alexander Forbes Wealth   There is still good reason to use trusts in estate planning, often for reasons...

THE KEY TO REDUCING ONLINE BASKET ABANDONMENT: KEEPING UP WITH CUSTOMER PAYMENT PREFERENCES

James Booth, VP Head of Partnerships, EMEA at PPRO   Offering high-quality customer experiences and enhancing customer journeys are two topics that have been reoccurring retail...

Understanding Geopolitical Risk: How Data Intelligence Empowers Market Understanding

Talya Stone is the Chief Marketing Officer at Permutable AI In today's interconnected global landscape, geopolitical events have a profound influence on financial markets, often...

MSPS FACE AN ULTIMATUM: SPECIALISE, OR RISK DYING OFF

Ben Savage, Sales and Marketing Director, Timico   2019 is a challenging year for businesses of all shapes and sizes. Success will come down to brands...

AVOIDING BLACK FRIDAY BLUES

Gabe McGloin, Head of International Merchant Sales and Business Development at Verifi   Although the Christmas shopping season starts earlier every year, the transaction frenzy really begins with...

Resolving the unintended friction of Web 3.0

Marten Nelson, CEO, M10 Networks   Media is buzzing about Web 3.0 and the metaverse. Companies and investors are scrambling to get in on the ground floor and...

Transitioning from legacy systems: Enabling transformation in the FSI through cloud-based solutions

By Andy Parsons, Chief Digital Advisor, Version 1 The financial services industry (FSI) is at a pivotal point between tradition and innovation, facing the challenging...

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