Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

The rise of the hybrid model

By Guy Warren, CEO at ITRS Group   Like many sectors reliant on technology, the financial services industry saw a significant acceleration in the adoption of...

Are Financial Services Firms Ready to Start Using Generative AI?

By Alex Smith, Global Product Lead – Knowledge, Search, AI, iManage   With the emergence of generative AI in the past year, companies across a variety...

Leveraging Tax Compliance for Business Growth

Christiaan Van Der Valk, Vice President, Strategy at Sovos. As governments worldwide advance regulations to digitise tax processes and move reporting towards real-time, business leaders...

When merger talks break down

By Karen Thomas-Bland, Global Board Level Advisor, Partner level Management Consultant and Non-Executive Director and Founder of Seven Transformation.    We have seen a few failed M&A deals so far...

Wealth Managers and the Future of Trust: Insights from CFA Institute’s 2022 Investor Trust Study

Author: Rhodri Preece, CFA, Senior Head of Research, CFA Institute   Corporate responsibility is more important than ever. Today, many investors expect more than just profit...

NAVIGATING UNCERTAINTY WITH ACCURATE MACHINE LEARNING

James Johnston, Regional VP at Cloudera   2020 will undoubtedly prove to be an unforgettable year. The pandemic has been unforgiving, plunging the UK into a...

Fintech in 2022: The year of David and Goliath, digital payment developments and crypto currency confessions

Scott Johnson, VP, Product Development, Western Union Business Solutions When we reflect on 2021, we see another year of highs and lows across businesses, industries...

MAKING THE MOST OF RPA TO ENHANCE THE CUSTOMER EXPERIENCE

Standfirst: Capturing and analysing business processes should be a prerequisite for any implementation of robotic process automation, argues Dr Gero Decker, General Manager SAP...

ICICI Prudential Life Insurance launches ‘ICICI Pru Protect N Gain’

·         Offers life cover up to 100 times the annual premium, providing financial security to the family ·         Helps build long-term wealth and achieve financial goals ·         Provides cover...

Criminal Minds: Account Opening Fraud Tactics put to the Test

By Raj Dasgupta, Director, Global Advisory, BioCatch   The last two years have created a perfect storm for account opening fraud. Many banks and organisations were...

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