Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Business

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Business

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

Business

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Business

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

The underwriter 2.0 – what skills will underwriters need to thrive in the era of AI

Business April 13, 2024

Richard Hartley, CEO, Cytora We are currently seeing advances in AI and automation coming at a pace that is hard to keep up with. AI...

The Future of Banking is About Building Better Bridges

Banking July 9, 2025

By Papuna Lezhava, Co-Founder & CEO, Keepz Banking has already changed more in the past ten years than it did in the fifty before. Contactless...

Open banking, trust and personalisation

Banking July 17, 2025

Author: Ellie Duncan If there is one word that sums up this era of banking, it is ‘personalisation’. Consumers expect personalised and bespoke services...

Breaking down automation barriers in asset management

Business April 8, 2025

Jonathan Scappaticci, Client and Relationship Manager at AutoRek With rising operational inefficiencies, increasing transaction volumes and shifting client expectations, the pressure on asset management and...

TIP the balance in your favour: How effective threat intelligence platforms can enhance your cyber defence

Business January 28, 2025

By Dan Bridges, Technical Director, International at CywareIn the past year, the financial services industry has had to combat a surging number of ransomware attacks...

How to prioritise your customers’ mental health by sharing vulnerability data

Business November 1, 2022

Author: Tim Farmer, Co-founder and Clinical Director at Comentis The Consumer Duty and its ramifications are certainly starting to permeate through the financial services sector...

Why banks need EDA to deliver real-time, human centric service

Banking April 25, 2025

Tom Fairbairn, distinguished engineer at Solace The digital banking revolution, previously defined as the shift from bricks-and-mortar branches to apps and online platforms, is entering...

Transforming Hotel Stays with Personalized Payments

Business January 9, 2025

Simon Buchwaldt-Nissen, SVP Hospitality Nexi Welcoming in a New Era of Hospitality Today, there is undeniable pressure on hotels to go beyond the traditional norms of...

Why predictive intelligence, not just rules, is the future of fraud prevention

Business June 27, 2025

As AI-powered fraud grows more advanced, financial institutions are increasingly expected to move beyond rule-based systems and embrace adaptive, real-time intelligence – or risk...

How domestic payment schemes can thrive in a global cross-border ecosystem

Banking May 1, 2025

Arnaud Crouzet, Vice President, Strategy & Business Consulting, Consult Hyperion & Gary Munro, VP Payments Consulting, Consult Hyperion, Consulting by Fime. Cross-border payments have become...

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Why financial services can’t afford to be AI-bullish and IT-blind

Shaping the future of UK retail payments

How the MFS collapse questioned visibility within fraud investigations

Why connecting supply chain data should be a CFO’s main priority

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