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Finance

THE OUTPERFORMER’S APPROACH TO FINANCIAL PROCESS AUTOMATION

By Michelle Trapani, Director of Product Marketing at Kofax

 

Achieving more with less is the mantra of our times. C-suite leaders demand greater efficiency. CFOs are looking to reduce costs. Customers and employees expect stellar experiences. The ability to outperform these expectations hinges on your financial operations, a vital area impacting every facet of your business.

For instance, if vital master data is incorrect, it’ll have a negative impact on service level quality, as well as the reputations of the finance and purchasing departments. Without accurate and timely visibility into processes, transparency is reduced, and it’s more difficult and time-consuming to manage compliance. The combination makes it harder to please executives, CFOs, customers, and vendors.

That’s why financial process automation is the key to operational efficiency and the overall success of your business. Even small- and medium-sized businesses are investing in process automation to optimise the financial processes within enterprise resource planning (ERP) systems, such as SAP.

For many, accounts payable is the first financial process to be automated. Like many other financial areas, Accounts Payable (AP) is mired in paper and consumed by highly manual tasks. For these reasons, once AP is automated, the benefits become quickly apparent, leading firms to immediately consider which other financial processes they can optimise. However, outperformers know the approach that yields the greatest return is automation of the entire purchase-to-pay process chain.

Why? Let’s consider what benefits can be gained from automating document-driven and transactional processes tied to an SAP ERP system – in AP and beyond.

 

Why a high-level of automation is an advantage

We don’t have to look far to see how end-to-end automation eliminates labour-intensive work, reduces costs, and increases process efficiency. Organisations with high levels of automation provide indisputable proof of the advantages of the outperformers’ approach.

According to research by Shared Services Link and Kofax, just 12 percent of organisations with high levels of automation manually process their invoices compared to 74 percent of those with low levels of automation. In addition, only 41 percent of highly automated companies experience problems with purchase orders, 24 percent have poor visibility into spend, and 8 percent fail to capture early payment discounts. By comparison, those with low-level automation report these same problems significantly more often: 68 percent, 23 percent, and 24 percent, respectively.

In an age when process automation has become table stakes, there are clear advantages for organisations that optimise processes across the business. “Best-in-class” firms – those with high levels of automation – don’t only become more competitive, they save time and resources as well.

Comparing “best-in-class” organisations to others illustrates the sharp differences. According to Ardent Partners, a “best-in-class” organisation processes 57.1 percent of all invoices “straight-through,” in just 3.9 days at an all-inclusive cost of $2.87 per invoice. By contrast, the gap with other organisations – those with low levels of automation – is wide: Only 16.1 percent of invoices are processed straight-through, and a single invoice takes 17.1 days to close and costs $15.38. Further, “best-in-class” organisations experience 81 percent lower invoice processing costs and 77 percent faster invoice processing cycle times.

 

Why ERP optimisation?

Another reason to follow the outperformers’ approach is to increase the return on investment of Enterprise Resource Planning (ERP) software. Many organisations haven’t fully leveraged their investments in ERP software, like SAP, giving them plenty of hidden opportunities to exploit.

“ERPs are not optimised for all the complex activities occurring today, such as matching printed or electronic invoices with supplier master data, purchase orders, shipping, tax and discount data,” says consultancy The Hackett Group. “Since it can be cost-prohibitive to replace a legacy ERP, companies often augment them instead with document management systems.”

When processes are paper-driven and manual, financial teams struggle to meet the volume-based performance requirements set by their CFOs. Meeting the high bar for raw numbers of invoices and payments processed is exceedingly difficult without automation. Think back to the pain points listed above. Every time the process is interrupted because the PO number is wrong, there’s an invoice exception or an early pay discount is missed, the process slows appreciably – or breaks down entirely.

One option is to use a certified add-on solution providing a single software platform to automate a series of processes directly within the ERP system. For SAP users, this type of solution offers more than integration with the ERP system; it provides the exact same look and feel as any other SAP transaction. It can be presented inside of the SAP GUI, providing non-SAP users an intuitive interface, and offering a real-time view of workloads, pending tasks, document inflow, ongoing transactions, and up-to-the-moment validation against SAP data. Solutions like this are proven to help users become more cost efficient, improve control over financial processes and shorten total processing times.

 

How to dominate your financial process

As the examples above show, expanding process improvement from AP to the entire purchase-to-pay process chain allows you dominate your financial processes in SAP, realise maximum efficiency and take your current ROI to the next level. Whether you’re just starting your automation journey or want to expand past AP, a full-scale strategy for end-to-end financial process automation will enable you to begin working like tomorrow, today.

 

About the author

In her role as Director of Product Marketing, Michelle Trapani delivers market positioning, strategic narratives and go-to-market strategies driving awareness, preference, and growth – bringing an increased level of insight, leadership, and overall execution discipline to Kofax’s growing business. Michelle was most recently with Cinch Connectivity Solutions where she reduced product launch times from eight months to eight-12 weeks. Previously, Michelle was with Adobe, Equinix, IBM, Infogix, iPass, Macrovision and Vision Solutions. Michelle earned a Bachelor of Arts degree at Illinois State University.

Finance

UNDERSTANDING FINANCIAL LITERACY

By Rita Cool, Certified Financial Planner at Alexander Forbes

 

Financial literacy is more than understanding how to work out a percentage, it is understanding how your finances impact your life. There are four fundamental pillars to financial literacy – debt, budgeting, saving and investing – which you should understand before you can achieve financial well-being.

 

Earning – The money that you receive for doing work, passive income from investments or annuity income from other sources. You don’t only earn by selling your time or goods but by earning dividend income, interest or commission. The more you earn the more you potentially have to spend.

 

Saving – This is creating a safety net by having money available in an emergency. Mostly done in a bank account, Money Market account, Tax Free Savings Account (TFSA) or access bond where the money put aside could get a positive return, e.g. interest gained or interest saved on bond repayments. Savings should not be exposed to volatile investments as you can’t take the risk that your money is less than what you put away just when you need to use it. Ideally this could be between 3-6 months’ worth of salary, so that if something happens where you can’t earn an income, or you need money for an expensive car repair, you don’t go into debt. Saving can also be used for short term purchases, for example to replace a fridge when it breaks so you don’t have to buy on credit which saves you the interest payments. Or you can save for a short term goal like a holiday.

 

Investing – This is normally done for a longer period and the value of your investment can go up or down, depending on what you have invested in. You can invest in a company privately or invest in shares of a company. You can also make use of a product through a Linked Investment Service Provider. These are companies that invest in a range of assets on your behalf through products like unit trusts, preservation funds, Retirement Annuities or TFSA. Your retirement funds are also invested and your retirement savings are therefore affected when the financial markets go up or down.

 

Rita Cool

Spending – Everyone has expenses and has to spend some of what they earn. The trick is how you spend your money. Do you have a budget of what needs to happen with your money or do you spend everything you see in your account?

 

Borrowing – In most cases you should try to avoid borrowing money but it can also be beneficial in the correct circumstances. Borrowing money because you can get more return than the cost to borrow it is called leveraging. You can borrow money to buy a house that will increase in value over time and that gives you an asset over time. You can also borrow money to buy a company or to expand an existing one.

 

Protecting – In all cases you should protect your assets as well as income. You can take out insurance which pays in the event of your asset being stolen or damaged. You can take out life cover to give your family an income in the event of your death or take out disability cover to protect your income if you get sick and can’t work.

 

Budgeting: A budget is a list of all your fixed and flexible expenses set off against all your income to see if you have enough money to pay for everything each month. If you don’t have enough income you either have to cut your expenses or earn more. This is like splitting a cake between everyone who you need to pay. Don’t promise future cake so that eventually there is no future cake.   Fixed expenses can’t be changed – like a bond or rent, car repayments and school fees. Flexible expenses are things that can change like entertainment and food. Don’t forget haircuts, car registration fees, monthly bank charges or birthday gifts. Remember to budget to pay yourself first by saving for retirement. This should also be a fixed expense. This does not mean treating yourself with gifts but investing in your financial security and financial future.

 

Interest Rate – This is the cost of borrowing money or lending money. If you borrow money you have to pay the lender interest. This can be a fixed rate or linked to the prime rate. You also get paid an interest rate for a positive bank balance and if you invest in bonds you get a fixed interest rate, or coupon rate. You will always get less interest for money you lend than for money you borrow. So don’t sit with money in the bank while you have expensive debts. Pay off your credit card or personal loans with this money. If the money in the bank account was your safety net, your paid off credit card could be your safety net in an emergency but until then you have the benefit of not having to pay high interest rates on the outstanding credit card.

Interest is normally shown as a percentage which means “parts of a hundred”.  Cent means 100, the same as there are 100 cents in a Rand. As an example, every R100 you borrow you have to pay back another R9 on top of the R100. On a bond of R100 000 your interest each year that you owe that money is R9 000, or R750 per month. You also still have to pay back the R100 000, so the interest you pay to borrow money makes the overall purchase price of an item much more expensive.

 

Compound interest – This is the benefit of getting interest on interest or growth on growth. At the beginning it doesn’t look like your money is growing that well but over time, if you reinvest the growth your investment grows faster and faster without you having to do extra work.

 

Debt – If you have a lot of debt, the interest you pay becomes very expensive and eventually it is possible that you can’t pay off all the debt repayments. If this happens you need to work out a debt repayment plan. It is possible to consolidate your debt to reduce monthly payments, but this is only achieved because the loans are paid over a longer time and in the end you pay even more in interest. Your debt doesn’t reduce by consolidating it, it increases. If you can work out a debt repayment plan it might be possible to pay your debt sooner and therefore cost you less interest, than if you consolidated your debt.

 

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Finance

FROM COVID TO CURRENCY CRISIS?

One hallmark of the United States’ superpower status is the primacy of the dollar. All regimes rise and fall. There are reasons to believe the US dollar is at risk of losing its status. How likely is this, why, and what might follow?

There are several ways to measure dollar primacy.

First, the US dollar accounts for 62 percent of global central bank reserves, according to the International Monetary Fund. The euro is about 20 percent, and the Chinese yuan 1.9 percent.

Second, in payments, the dollar accounts for 40 percent of cross-border transactions intermediated by SWIFT, a global messaging system for corresponding banking. The yuan: under 2 percent.

Third, in foreign-exchange markets, the dollar is on one side of about 90% of swaps.

And fourth, US Treasuries are considered the ultimate safe haven, which is why foreigners hold nearly $7 trillion of them.

Dollar primacy made sense in the 1940s when the Bretton Woods arrangement cemented its reserve status. The US economy accounted for more than 50 percent of global output, with Europe and Asia devastated by war.

Jame DiBiasio

Today the US accounts for around 15 percent of global GDP. China now accounts for around 18 percent, in purchasing-power parity terms (although the US economy is still larger in nominal terms). The vast discrepancy for the US and China between their economic positions and the influence of their currencies is stark.

Economic prowess is not the sole determinant of a currency’s power, although it suggests long-term directions. The US outpaced Britain as the world’s biggest economy in 1871 but it would take seventy years before the dollar displaced sterling as the leading currency.

Moreover, the tussle between the dollar and the pound was not straightforward. Late nineteenth century America was powered by its farms and factories, but financially it was immature, its banking system haphazard. American merchants had to conduct foreign trade in sterling, not dollars.

London had been the world’s financial center, with the pound at the heart of its money markets, since the founding of the Bank of England in 1694. Despite Britain’s relative economic decline, the gold-backed pound was a reliable, trusted system – an example of the network effect, made valuable by the sheer number of institutions using it.

The dollar only began to compete when the US established the Federal Reserve in 1913, bringing some stability to its banking system. In the 1920s the dollar became a reserve currency on par with sterling, but the Fed botched the 1929 Wall Street crash and the dollar slipped. Only after the devastation of World War II did the dollar triumph. Even then it remained tied to gold, until Richard Nixon floated the currency in 1971.

Since then we have lived in a world of fiat money, money that is based on the power and prestige of government rather than any intrinsic value.

That time also marks the appearance of electronic financial networks.

Techno-capitalism, cheered on by the Reagan-Thatcher model of government, has driven globalization and free capital flows. Since Nixon’s time, America has also supported the rise of China, as part of its overall promotion of free trade and open markets. This US support was initially to counter the Soviet Union but in the 1990s, buoyed by the end of the Cold War and US corporations’ eagerness to outsource labor to China, the pro-engagement argument took on a life of its own.

As America exported jobs it also exported dollars. It fended off challenges from the yen in the 1980s and the euro from 1998. And the US remained blind to the instability of laissez-faire capital flows because the growing list of crises – Latin America, Japan, East Asia, Russia – was “over there”. Domestic problems were viewed as scandals, the accounting frauds of a few bad apples, rather than symptoms of a broader problem.

The 2008 Global Financial Crisis, and its sequel in the eurozone, nearly destroyed the status quo. Even China had to respond to the economic fallout by pumping its economy with credit. But in the US, although the banking system was stabilized, the response was not the sort of austerity demanded of emerging markets. Instead the Fed slashed interest rates and began purchasing Treasuries and other securities, to bring even long-term rates as low as possible.

Japan had been doing this sort of thing for decades, and the eurozone followed suit. The developed world has abandoned laissez-faire in its capital markets, a trend exacerbated by reckless corporate tax cuts made by US Republicans in 2018.

By now, however, China had clocked three decades of heady growth. A cheap and skilled workforce combined with good infrastructure made China the workshop of the world. Its vast middle class hinted at a giant consumer economy in the making.

China’s monetary policy is however immature. It maintains a managed peg to the dollar, along with the rest of Asia (except Japan). China has been a huge importer of direct investment but not financial flows. On the contrary, China has been a vast exporter of capital – it’s a major buyer of US Treasuries – despite its hunger for financing its growth. China has preferred to finance this growth through forced savings among its financial institutions (and therefore its people).

Since the 2000s, Chinese leaders have attempted to rebalance the economy by reducing debt-funded infrastructure and real-estate spending (which support its exports) and growing a domestic consumer market. These attempts always crash into the Communist Party’s insistence on controlling all levers of power and bolstering the privileges of state-owned enterprises over the private sector.

Although both the US and China pursue flawed policies, the status quo might have continued for a long time, but the COVID-19 pandemic has accelerated their respective paths.

China responded with a brutal but effective lockdown. The West has unleashed record borrowing to try to salvage its economies. The Federal Reserve has expanded its securities purchases to levels that were unimaginable even during the scariest moments of the GFC.

This raises the question of the sustainability of the currency regime. China and other holders of US Treasuries are now earning almost zero yields. Given America’s future liabilities (pension and healthcare costs), its handling of the GFC shows that it is almost certain to continue to borrow rather than cut spending or raise taxes.

Such spending can be a net benefit if it supports economic growth. If the US invests in, say, its infrastructure and education system, it would be laying the groundwork for long-term prosperity. This may yet happen, but even so, Treasury holders are looking at a grim forecast.

Central banks and global investors will seek alternatives. The yuan is starting to look more attractive. China has its macro problems. But it is the only major economy running a conventional monetary policy, which is to say it is paying investors a yield. Chinese stocks and bonds are now part of global investment indexes. Even as the Trump administration attempts to freeze China out of the global economy, US money managers and banks are making a beeline to participate in China’s financial markets.

The network effect and the sheer weight of Wall Street will keep the dollar dominant for some time. China must still earn investors’ trust. Its introduction of a digital yuan, however, will make transacting the currency much easier. China is laying the groundwork for a new financial system, based on technologies such as blockchain, that may well come to challenge the status quo, starting in emerging markets.

Just as the US in the 1910s undertook the reforms to create a credible financial system, China is trying to do something similar today. It has a long way to go and it faces internal political contradictions (comparable to Japan’s challenges in the 1980s). The US could also reform its monetary and fiscal policies, breathing new life into the dollar regime.

We are probably entering a phase of competition between the dollar and the yuan, and there is no predetermined outcome. America may not get to enjoy the luxury of a gradual transition, though: just as the Suez Crisis of 1956 destroyed British pretensions about the pound, an escalation of the US-Sino conflict could have a similar effect.

The irony is that the biggest winners from a healthy rebalancing among currencies would be ordinary Americans. Dollar primacy benefits Washington, which increasingly relies on the world’s dependence on the dollar as a tool to impose punishments on its enemies. And it benefits Wall Street, the heart of the American dollar export machine. But this arrangement means more debt at home and more jobs sent abroad.

For America to invest in itself it must make it unattractive for its own companies and financiers to send dollars overseas. It can try to do so of its own volition – or risk being forced.

 

Cowries to Crypto: The History of Money, Currency and Wealth by Jame DiBiasio and illustrated by Harry Harrison is published by OANDA, a global leader in online multi-asset trading services. It will be available from 1 September on amazon.co.uk, priced at £19.99.

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