Tag: DIGITAL BANKING
How automated Digital Adoption Platforms (DAPs) improve customer engagement within financial services
By Khadim Batti, Co-founder and CEO of Whatfix
Automation is everywhere across financial services;. McKinsey notes that up to 80% of transactional operations such as...
How can banks and fintechs remain competitive and engage with modern customers?
By Quentin Ellis, Managing Director of leading digital consultancy ConsultMyApp
The importance of trust has always been paramount in payments, and the rapid digitisation of...
The evolution of digital banking: What traditional banks must offer to remain competitive
Manoj Mistry, Managing Director, IBOS Association
Financial services continue to experience a massive upheaval as digital transformation is rolled out across the sector at a...
Three key considerations for a cloud-enabled digital banking strategy
By Jon Capetz, Customer Success Adoption Director, Genesys
The COVID-19 pandemic fundamentally changed the way customers interact with their banks. With customers still needing assistance...
Challenger banks vs traditional banks: Who will win the race?
By Mike Rhodes, CEO of ConsultMyApp
The pandemic has seen unprecedented disruption for many businesses, however, unlike many sectors, the fintech and digital banking space...
FIVE THINGS YOU’RE DOING THAT ARE INVALIDATING YOUR CAR INSURANCE
Car insurance is a legal requirement for motorists, but many drivers may be unknowingly voiding their policy.
Failing to update your circumstances or providing false...