Tag: customer experience
Q&A: Enhancing the employee experience in the banking sector
As costs for everyday items continue to fluctuate and reports of company layoffs and budget reviews increase, economic uncertainty around the world has people...
Where is the value in generative AI for financial services?
Michael Conway, Executive Partner, Data, AI and Technology Transformation Service Line Leader at IBM Consulting
The New York Times recently suggested generative AI has reached...
How Financial Organisations Can Maximise the Strategic Value of Quality Assurance Data
Derek Corcoran, CEO of Scorebuddy, the world's leading quality management platform for contact centers
Data is the driving force behind contemporary business and in financial...
How established financial organisations can break down the barriers to innovation
By Tim FitzGerald, EMEA Financial Services Sales Manager, InterSystems
Often perceived as more agile and innovative than traditional banking institutions, fintechs have grown rapidly by...
Financial services providers need to support customers according to their evolving needs
Abi Acland, Business Consultant, Strategy & Analytics at Acxiom
The pandemic has changed the customer experience across all sectors – whether this is retail, healthcare,...
How to manage transformational change successfully
Adrian Odds, Marketing and Innovation Director, CDS
2020 accelerated change in the business landscape significantly. Many were already considering – or in the early stages...