Tag: customer experience
Seven vital steps to tackle bad data and drive business performance
Barley Laing, the UK Managing Director at Melissa
Having bad customer data – databases where customer data is inaccurate, incomplete inconsistent – causes huge issues...
Automating Financial Services: Updating back-end processes to match front-end customer experience
By Pol Brouckaert, Director at Netcall Europe
The last twenty-five years have seen banks and insurers invest significantly in the digitisation of their customer channels....
The importance of data quality in enhancing the customer experience in 2024
By Barley Laing, the UK Managing Director at Melissa
Competition is growing in the financial services sector as more fintechs compete with the legacy banks....
What is going to drive generative AI adoption in Financial Services in 2024?
John da Gama-Rose, Head of Banking & Financial Services at Cognizant
Enterprise generative AI is revolutionising the finance industry. By 2026, over 100 million humans...
Q&A: Enhancing the employee experience in the banking sector
As costs for everyday items continue to fluctuate and reports of company layoffs and budget reviews increase, economic uncertainty around the world has people...
Where is the value in generative AI for financial services?
Michael Conway, Executive Partner, Data, AI and Technology Transformation Service Line Leader at IBM Consulting
The New York Times recently suggested generative AI has reached...