Tag: customer experience
The importance of data quality in enhancing the customer experience in 2024
By Barley Laing, the UK Managing Director at Melissa
Competition is growing in the financial services sector as more fintechs compete with the legacy banks....
What is going to drive generative AI adoption in Financial Services in 2024?
John da Gama-Rose, Head of Banking & Financial Services at Cognizant
Enterprise generative AI is revolutionising the finance industry. By 2026, over 100 million humans...
How Intelligent Automation Delivers Competitive Advantage to Wealth Managers in Three Steps
Jerry Wallis, Head of Industry, SS&C Blue Prism
There is a new type of investor, impacting every business touch point within wealth management organisations. They’re...
Q&A: Enhancing the employee experience in the banking sector
As costs for everyday items continue to fluctuate and reports of company layoffs and budget reviews increase, economic uncertainty around the world has people...
Where is the value in generative AI for financial services?
Michael Conway, Executive Partner, Data, AI and Technology Transformation Service Line Leader at IBM Consulting
The New York Times recently suggested generative AI has reached...
How Financial Organisations Can Maximise the Strategic Value of Quality Assurance Data
Derek Corcoran, CEO of Scorebuddy, the world's leading quality management platform for contact centers
Data is the driving force behind contemporary business and in financial...