Tag: customer experience
Why compliance does not guarantee cyber resilience
~ Why passing an audit is not proof that financial organisations can withstand a real cyber-attack ~
Cyber security has become one of the most...
AI vs AI: Why Financial Cybersecurity Has Entered a New Era
By Jorge Monteiro, CEO of Ethiack
Artificial intelligence has become one of the most powerful forces shaping the financial sector. It is transforming everything from...
Seven vital steps to tackle bad data and drive business performance
Barley Laing, the UK Managing Director at Melissa
Having bad customer data – databases where customer data is inaccurate, incomplete inconsistent – causes huge issues...
Automating Financial Services: Updating back-end processes to match front-end customer experience
By Pol Brouckaert, Director at Netcall Europe
The last twenty-five years have seen banks and insurers invest significantly in the digitisation of their customer channels....
The importance of data quality in enhancing the customer experience in 2024
By Barley Laing, the UK Managing Director at Melissa
Competition is growing in the financial services sector as more fintechs compete with the legacy banks....
What is going to drive generative AI adoption in Financial Services in 2024?
John da Gama-Rose, Head of Banking & Financial Services at Cognizant
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Enterprise generative AI is revolutionising the finance industry. By 2026, over 100 million humans...