Kay Chaplin, CFO, Mantle Space
When it comes to customer satisfaction, it’s easy to focus all our energy on what happens at the front line - the reception team, the...
Alexander Goncharuk, Managing Director, UK, and Global Head of BFSI at Intellias
Data is one of the industry’s most powerful and transformative assets – and claims analytics sits right at...
By Suman Mandal, Vice President - Banking Solutions Group, VirtusaPolaris
As banks take the digital route, sometimes even “digital only” approaches, traditional means of reaching out...
Electricity, insurance, gas and broadband suppliers top the CallMiner Index
Empathy in call centres is key to loyalty success
New research released today by CallMiner, the...