By Philip Plambeck, Managing Director, Computop UK
In 2021, McKinsey reported that 71% of consumers expected companies to deliver personalised interactions and 76% became frustrated when this didn’t happen. Since...
By Joe Logan, CIO, iManage
AI promises transformational power, but there are some things CIOs need to focus on to avoid any pitfalls, unlock its value, and best position the...
By Suman Mandal, Vice President - Banking Solutions Group, VirtusaPolaris
As banks take the digital route, sometimes even “digital only” approaches, traditional means of reaching out...
Electricity, insurance, gas and broadband suppliers top the CallMiner Index
Empathy in call centres is key to loyalty success
New research released today by CallMiner, the...