Connect with us

News

NATIONWIDE DRIVES DATA-ENABLED CULTURE WITH ‘FIT TO FLY’ ANALYTICS STRATEGY

Initiative Improves Employees’ Data Literacy and Enables Data-led Decision Making

 

Qlik is today partnering with Nationwide Building Society to support the organisation’s technology and data transformation programme. Working with Qlik, Nationwide is empowering its c18,000 employees with improved data insights, enabling them to work more efficiently and provide members with value through faster and more accurate decision making.

 

First used as a departmental solution for the Nationwide Commercial team, the organisation has quickly expanded its use of Qlik in line with the acceleration of its data and analytics strategy. This encompasses integration of the full Qlik Analytics Platform®, with the primary goal is to drive a data culture to make all employees ‘data enabled’, giving them the confidence and skills to make decisions through self-service analysis and reporting.

 

In the pursuit of stronger governance, consistency, self-service access to data for its employees and an ‘accountable freedom’ culture, Nationwide consolidated some of its satellite data teams and set about delivering data through self-service capabilities. This process revealed that a large portion of Nationwide’s employees who worked with data were spending the majority of their time on data preparation, reducing capacity to provide members with value and uncover insights.

 

The creation of a single chief data officer (CDO) function brought together Nationwide’s data governance, business intelligence, data warehousing, data lakes and many data science employees into one team, with a view to creating a Data and Analytics hub in the Society. As a result, Nationwide is driving improved data practices and adopting new methods of analysis using connected data. Business solutions, in areas such as Project Management & Delivery, are now being found where previously data through business intelligence solutions hadn’t been considered as part of the answer.

 

“As a mutual organisation without shareholders, everything we do has to have optimal value for our members,” comments Lee Raybould, chief data officer at Nationwide. “Qlik is not only providing the technical foundation to make Nationwide a data-enabled company but also assisting the cultural development of every employee through our ‘Fit to Fly’ ambitions. By democratising access to data throughout Nationwide, we are starting to build our culture around it and enhancing its credibility as the basis for new ideas and insights.”

 

From Data Innovation Days, to Quarterly Analytics Deep Dives and hackathons, new initiatives are engaging employees in the value of data, starting to boost data literacy at all levels and providing fresh insights on business issues. Nationwide has even launched ‘data speed dating’ to give staff from other departments time with champions from the central data team.

 

“Data is a crucial part of our DNA and employees’ everyday work,” adds Paul French, director of business intelligence, visualisation and reporting, data analytics at Nationwide. “In the same way that pilots don’t just enter the cockpit of a plane and take off, staff need to be ‘Fit to Fly’ in terms of working with data. Therefore, empowering employees with the right information and the confidence to make decisions with it is vital. Qlik has proven to be a fantastic tool to consolidate disparate data, break down internal silos and drive value. By making data more visible and intuitive, business teams have gained new insights across many processes, increasing efficiency and fostering a data-led culture.”

 

“Our work with Nationwide highlights the positive impact that becoming a data-led organisation can have on a business,” says Simon Kirby, director of financial services industry solutions at Qlik. “While technical analytics solutions play a crucial role, a company will never become data-enabled without cultural change and buy-in from the entire workforce. This goes hand in hand with giving people the means to analyse, argue with and make decisions using data in their daily working lives. That a large financial services organisation with lots of complex processes can re-define working practices with data shows the potential for other businesses in the industry and beyond.”

 

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

BATTLEFACE RECEIVES INVESTMENT FROM FINTECH VENTURES FUND

battleface Inc., a rapidly growing tech-enabled insurance startup focused on providing travel insurance products for unconventional travellers worldwide, announced today that it successfully closed its seed financing round with backing from leading strategic and venture capital investors.

 

Atlanta, Georgia-based Fintech Ventures Fund has invested in the company, joining existing investors Greenlight Re and Tangiers Group. This investment will be used to expand software development, hire sales and business development personnel, and further the company’s global reach.

 

Sasha Gainullin

battleface is led by a team of travel insurance experts. CEO Sasha Gainullin previously developed global operations for AIG Travel Guard and has worked with battleface since its inception. Managing Director Paul Simmonds brings experience as a Lloyd’s of London underwriter with previous leadership roles at Berkley Syndicate, CNA Hardy, Brit, and Goshawk.

 

“We got our start because many travellers couldn’t find the right insurance products with coverage for their unique travel destinations and real needs,” said Gainullin. “With the latest investment from Fintech Ventures Fund, we’ll continue to expand our B2B partnerships custom-building travel insurance solutions for groups, including business and NGO travellers, associations and membership-based organisations.”

 

battleface combines innovative technology and underwriting to create, distribute and service specialty travel insurance products for people in both retail and wholesale. Products are supported by a network of 24/7 assistance coordinators, medical providers and on-the-ground field agents who provide emergency claims, medical and travel assistance services on a global basis.

 

Fintech Ventures Partner Lucas Timberlake said: “A core area of our fund’s investment thesis is that technology can be leveraged to more efficiently provide insurance products to markets that have been underserved by current offerings. We believe that battleface’s seasoned management team will create an industry leader in the travel insurance space. It is for these reasons that we are excited support the company’s future growth.”

 

Continue Reading

News

VANQUIS BANK PARTNERS WITH HOOYUTO DIGITALISE KYC PROCESSES

HooYu KYC digital journey deployed during the customer lifecycle on a risk-based approach

 

Leading customer onboarding and KYC technology firm, HooYu, has announced a partnership to digitalise Vanquis Bank’s KYC processes.  The HooYu KYC journey has been selected to provide additional identity proofing during the customer lifecycle when customers perform a potentially high-risk action on their accounts.

 

Vanquis Bank is part of the Provident Financial Group, a UK and Ireland business with over 140 years’ experience in lending to consumers who are not well served by mainstream lenders. With millions of customers, Vanquis needed to find a way to help balance fraud prevention and KYC with a great customer experience.

 

Existing customers calling in to the change the details on their account were in some cases having to wait weeks before the change could be approved.   The team at Vanquis Bank is continually looking to improve how their products work for their customers and that they are easy to apply for and manage.  Vanquis Bank decided to implement an ID document validation solution that would speed up customer lifecycle management and improve the customer experience.

 

Sue Singleton, Process Change Assurance Manager at Vanquis Bank said, “By adding HooYu to our KYC tools, we can improve some of our higher risk customer processes and can now facilitate customer requests without asking the customer to post in copies of documentation. Our agents deal with thousands of customers a day and now what could have been a delay of weeks for our customers, can be achieved in a matter of minutes with HooYu”.

 

David Pope, Marketing Director at HooYu said, “It’s been great to see the results of Vanquis implementing the HooYu digital journey and how the HooYu UI and UX tools are helping their customers though the KYC process.”  

Continue Reading

Magazine

Partner Events

Trending

Banking3 days ago

BANKS UNDER ATTACK: HOW FINANCIAL INSTITUTIONS CAN PROTECT DIGITAL GROWTH

By Victor Acin, Threat Intelligence Analyst, Blueliv   Financial services firms are increasingly being told to embrace disruption in order...

Banking3 days ago

THE ROLE OF NEW TECHNOLOGY IN DEVELOPMENT OF MYANMAR’S BANKING INDUSTRY

U Htoo Htet Tay Za, Managing Director, AGD Bank   Myanmar’s economy is one of the fastest growing in Asia...

Business3 days ago

WHY 2020 IS THE RIGHT TIME FOR FS MODERNISATION

Chris McLaughlin is chief product and marketing officer at Nuxeo   Few would argue against the notion that the UK...

Top Stories3 days ago

WHAT DOES 2020 LOOK LIKE FOR P2P LENDING?

By Roberts Lasovskis, Investment Platform Lead, TWINO   It’s a new year; time for resolutions and forward planning, positivity and...

Business3 days ago

WHY MAKING MONEY ON YOUR MOBILE IS EASIER THAN YOU MIGHT THINK

Aaron Brooks, Co-Founder of  Vamp   For Millennials and Generation Z, becoming a social media influencer is an increasingly desired...

Interviews4 days ago

DIFFERENTIATION – THE KEY TO THRIVING IN A SATURATED MARKET

Graham Glass, CEO of Cypher Learning   What has enabled Cypher to continue to grow in an increasingly saturated market?...

Finance4 days ago

WILL BLOCKCHAIN REVOLUTIONIZE FINANCE?

By Ken Timsit, ConsenSys   Over the last 10 years, researchers, software developers, start-ups, and large companies have been conducting...

Banking4 days ago

FIVE FINANCIAL SERVICES TRENDS FOR 2020: BIGTECHS SWOOP IN, BANKS GO ON THE OFFENSIVE AND CRYPTOCURRENCY STALLS

Rahul Singh, president of financial services at HCL Technologies   We’ve just finished a very exciting decade in financial services, with new...

Wealth Management4 days ago

COMBATING INSURANCE FRAUD WITH MACHINE LEARNING

By Georgios Kapetanvasileiou, Analytical Consultant at SAS   Most insurance companies depend on human expertise and business rules-based software to...

Business4 days ago

DELIVERING SUCCESSFUL IT SYSTEMS THROUGH THE POWER OF PARTNERSHIPS

By Mike Smith, Executive Director, Virgin Media Business (Direct)   Is there anything more frustrating than finding out your bank account...

News4 days ago

BATTLEFACE RECEIVES INVESTMENT FROM FINTECH VENTURES FUND

battleface Inc., a rapidly growing tech-enabled insurance startup focused on providing travel insurance products for unconventional travellers worldwide, announced today...

News4 days ago

VANQUIS BANK PARTNERS WITH HOOYUTO DIGITALISE KYC PROCESSES

HooYu KYC digital journey deployed during the customer lifecycle on a risk-based approach   Leading customer onboarding and KYC technology...

Banking4 days ago

WHY NEOBANKS ARE ON THE RISE IN THE UK

New research by SmallBusinessPrices.co.uk analyses how neobanks are on the rise and why they’re so popular amongst consumers compared to...

Finance5 days ago

RECOLLECTING 2019 CRYPTOCURRENCY TRENDS & LOOKING FORWARD TO 2020

Marie Tatibouet is the CMO at Gate.io   It has been a bold and progressive year for the digital asset...

Banking6 days ago

WILL HONG KONG REMAIN THE JURISDICTION OF CHOICE FOR OFFSHORE BANKING?

Hong Kong has traditionally been seen as a tax haven and the financial hub of Asia, if not the world....

Technology6 days ago

HOW CHARITIES CAN MEET TOMORROW’S DIGITAL CHALLENGES?

By Steve Georgiou, Business Consultant at Xpedition    Charities are under constant scrutiny for how they handle their finances. Budgets...

Business6 days ago

RECALL YOUR REPUTATION: HOW TO HANDLE PRODUCT RECALLS

By Alex Balcombe, Partner at Harris Balcombe   John Lewis, Tesco, and Hotpoint have all been in the news in...

Business1 week ago

THE WORLD’S MOST ENTREPRENEURIAL COUNTRIES PERFECT TO START A BUSINESS IN

Latona’s has analysed The Global Entrepreneur Monitor data to reveal the world’s most entrepreneurial nation. Analysing each country by a...

News1 week ago

MENDIX SUPPLIES RABOBANK WITH LOW-CODE PLATFORM TO BUILD NEW CORE ONLINE BANKING APPLICATION

New online portal leverages low-code’s speed and flexibility   Mendix, a Siemens business and the global leader in low-code and...

Finance1 week ago

RETIREMENT ANNUITIES AND THEIR ADVANTAGES EXPLAINED

By Gerard Visser, Financial Planning Consultant at Alexander Forbes   There are a number of ways to save and a...

Trending