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CYBERCRIME: CAN INSURANCE HELP TO PROTECT YOUR CLIENTS’ ASSETS?

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Jessie Dhaliwal, Business Development Manager at Azur

 

Over the next decade, cybercrime will become one the most prominent threats to almost every person in the world with internet access. Already it’s estimated that a hacker attacks, on average, just over every thirty seconds, a rate that led to around 978 million consumers falling victim to cybercrime in 2017.

Moreover, with the total cost of cybercrime set to continue growing from a cost of $600bn last year to potentially trillions during the 2020s, ensuring that your clients have insurance in place to protect their assets against this growing threat is paramount.

Protection from connection

Jessie Dhaliwal

As our lives have become increasingly intertwined with connected devices, opportunities for hackers to exploit vulnerabilities have opened up enormously. In just four years, it’s predicted that the average UK household will contain as many as 50 different connected devices. This means that, for homeowners, keeping track of all these devices and making sure they are all sufficiently protected will become increasingly harder.

All of these individuals need to be aware that a virus on a single phone, or other mobile device, can spread to other appliances in an instant, without the owner even realising it. Being hacked in this way can lead to personal information being taken, bank accounts being drained of money, or even blackmail, causing potential long-term financial, emotion, and psychological harm.

The good news, however, is that insurance can often help to cover many of the losses that result from a cyber-attack, giving peace of mind to clients who may be affected by this kind of activity. With cybercrime on the rise and hackers having access to more advanced technology than ever before, brokers are likely to find that the need for this sort of insurance will increase dramatically in the next decade.

Getting in the know
Despite the serious risk that cybercrime poses, awareness of how to combat it is still quite limited, with 46% of respondents in a 2019 Ipsos Mori survey agreeing that information about how to be secure online is confusing. Moreover, the survey also found that only 15% of respondents knew a great deal about how to protect themselves online, despite 80% of respondents believing cyber security was a high priority.

As public awareness in this area grows, however, insurance brokers will have a perfect opportunity to provide expert advice and explain how cyber insurance can help clients to protect themselves in case the worst should happen. So far, the insurance industry has yet to realise the full potential of this type of cover, but as new threats emerge, it’s likely that customer demand in this area will increase significantly, particularly from high-net-worth (NHW) individuals.

Fortunately, brokers have access to all the skills and tools they need to be at the forefront of the fight against cybercrime. For example, they can arrange paid-for advice meetings to make sure HNW clients are aware of the risks involved and can also check whether their current security measures provide sufficient protection against the serious damage that can be caused by a cyberattack.

If a broker finds that an HNW client’s security measures are inadequate, which is likely to be the case for many, given the rapid rate that technology is advancing, they can then step in. In particular, brokers can help find the right insurance policy for each person’s specific needs, advising clients on the best HNW insurer to go to for this type of cover. Some personal cyber insurance policies now make it possible to file claims for fees associated with identity theft, extortion costs, data restoration expenses, as well as the repair and replacement of devices.

In some cases, personal cyber cover can even be automatically included as part of a wider home insurance policy, which can protect clients against threats such as cyber fraud, cyber bullying and cyber phishing. This is a convenient option for clients who want all their home coverage in one place, and who would feel safer with that additional layer of protection.

A growing threat
While cybercrime is already a serious threat that should be covered by insurance, over the next 10 years we’ll see attacks on consumers escalate. The more that clients interact with technology, the more areas there will be for hackers to infiltrate and cause damage, adding to the tens of millions of people around the world affected by it.

With the majority of Britain unsure how to secure the right protection, brokers must take up the mantle and be more vocal about the support they can provide in this area. By helping clients to understand the risks posed by cybercrime, as well as how to insure effectively against them, brokers can help them reduce the impact of an attack considerably.

 

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Finance

Budgeting the unknown, forecasting the uncertain

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Tarka Duhalde, Vice President, Financial Controller, IRIS Software Group

 

Volatility and uncertainty are still looming large. In late March the Bank of England raised interest rates from 4% to 4.25%. While many think interest rates will peak at 4.5% in Summer 2023, no one knows for sure. Likewise, no one knows what the price of fuel or the price of energy will be in six months, despite the UK not falling into a recession, as announced by the Chancellor in his Spring Budget.

Nevertheless, the high level of uncertainty will not disappear overnight, making the tasks of budgeting and forecasting even more difficult than they normally are, as there are simply so many unknown quantities at play. However, senior business leadership are continuously looking to their finance team for clarity – often asking them to generate accurate forecasts at a faster pace. In many ways, this request makes sense. After all, in a climate of uncertainty, who doesn’t want visibility?

However, generating multiple forecasts can put a lot of pressure on already-overworked finance teams. What’s more, when it comes to budgeting and forecasting, speed and accuracy can be at odds with each other. Too often, finance teams feel they have to choose between turning around an accurate forecast at a slower pace or a less accurate forecast at a quicker pace. Obviously, neither option is ideal.

That said, hope is not lost. If the right tools are in place, it is possible to turn around accurate forecasts at a rapid pace.

Eliminate guesswork and assumptions

Businesses and finance teams should want their forecasts to be as close to reality as possible. Yes, forecasts are about predicting the future, but they’re not magic, they’re science.

Tarka Duhalde

There are many ways to generate an accurate forecast, but the first step should always include cutting out wishful thinking, guesswork, and assumptions. If this isn’t done, businesses run the risk of inaccuracies. The ‘single truth’ is the goal and a wildly conservative forecast is just as incorrect as a wildly optimistic forecast.

Instead of relying on wishful thinking, guesswork, and assumptions, finance teams and businesses should base their forecasting on robust quantitative and qualitative techniques, including strong research, reliable data, and facts. As well as assessing the accuracy of previous budgets and forecasts, looking at the business’ historical data, checking the latest industry analysis, and seeing how the competition is doing. All of this will help get forecasts as close to reality as possible.

Embrace artificial intelligence

In addition, businesses should consider investing in automation, artificial intelligence (AI) and machine learning as the right tools will be less error-prone than humans. On top of this, they can help with eliminating conscious and unconscious bias and will spot data patterns finance teams cannot. They can also vastly reduce cycle times – freeing up team members’ time to focus on adding strategic value.

It is crucial to remember, the aim is not to replace employees with AI tools, rather the ultimate goal is for AI to work with people – helping to optimise the budgeting and forecasting process.

What’s more, the tools are only going to get more sophisticated as time goes on. Businesses and finance teams should seriously consider getting ahead of the curve and adopt these technologies sooner rather than later.

Adopt rolling forecasts

Instead of finance teams just generating a yearly static budget, they should also look to adopt rolling forecasts – ideally revisiting and reforecasting on a quarterly or even monthly basis. This will maximise visibility, giving leaders the crucial insight into how the business is performing in real time or near-real time, allowing more informed business decisions to be made. Especially in more uncertain times, it’s important to stay agile and rolling forecasts can facilitate this.

Whilst static budgets have their place, they cannot adapt to change. For example, if shortly after generating a budget, the business loses a major client or the wider economy takes a turn for the worse, the budget will already be out of date. However, rolling forecasts can adapt to change. In this way, they are more accurate and, by extension, more useful than static budgets.

Once a business is up and running, rolling forecasts can be highly efficient. What’s more, if AI and automation have already been embraced, there won’t be a need to sacrifice accuracy for speed.

If businesses and finance teams want to generate accurate budgets and forecasts during these uncertain times, they will need the right tools, the right strategy, and the right mindset. For maximum visibility, casting aside assumptions, embracing automation, and adopting rolling forecasts are three great places to start.

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5 Often-Overlooked Investment Options To Consider Exploring In 2023

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When choosing what to invest in, many people will initially focus on the stock market which is considered a more mainstream investment. However, investments are more than stocks, and there is a wide range of alternative investments you can add to your portfolio to not only add growth to your long-term returns but also to spread the risk. If you’re looking to diversify your investments or if you simply want to get started with something different, this guide will cover the overlooked investment options that you should consider in 2023. From investing in EIS schemes and commercial property to commodities and collectables, there is plenty to discover.

EIS Schemes

One of the first on our list of overlooked investments is EIS investment opportunities, one of many flagship policies developed by the UK government to support early-stage companies. With an EIS investment, you would be helping to support businesses in exchange for various tax reliefs. Depending on your circumstances, this could include 30% income tax relief, tax-free gains, CGT deferral, loss relief, or inheritance tax relief. To understand more about investing in EIS schemes and their benefits, head over to Oxford Capital, to learn more.

Property Bonds

When property developers are looking to finance new commercial or residential projects, they typically do so with property bonds. These bonds are used to raise capital for the projects from investors and typically last for a fixed term, between two and five years. This form of investment is attractive due to the higher interest rates, ranging from 4% to 15%, offered in comparison to traditional government bonds, which generally perform at under 4%.

While there is a risk that the project could be abandoned due to external factors such as a rise in material costs, disruptions to supply, and a lack of finances, if the project goes to plan, you will see a return of your original investment as well as any interest accumulated. However, you can also opt to receive the interest payments monthly, quarterly, or annually throughout the course of the project, in which case, at the end of the project, your original investment will be returned with any leftover interest that has not yet been paid.

Commodities

The term commodity encompasses a variety of physical investments you can make. Unlike traditional investments such as stocks, bonds, or funds, these investments have both a use-value and an exchange value. This is because when you invest in commodities, you gain ownership over a small amount of the resource you are investing in. As there is always a need for physical goods, these commodities are an excellent way to diversify your investment portfolio and hedge against inflation, market changes, and the depreciating value of different currencies.

Some of the most common commodities you can invest in include:

  • Gold.
  • Agricultural products.
  • Crude oil.
  • Precious metals.
  • Timber.
  • Diamonds and other precious stones.
  • Spices, sugar, and salt.

Commercial Property

When looking into properties to invest in, many people choose residential options as they can renovate and sell or rent these homes. However, as the property market can be particularly volatile, a great option when you want to invest in properties is to look to commercial options instead. When it comes to commercial property, there are many ways you can invest, and these include:

  • Direct investment:This means buying a share or all of a property, which can then be rented out to businesses.
  • Direct commercial property funds:Often referred to as bricks-and-mortar funds, this is the most popular way to invest in commercial property. With this fund, you invest into a scheme that invests directly into an existing portfolio of commercial properties, which pays out the interest of your investment monthly, quarterly, or annually.
  • Indirect property funds:Similar to the direct commercial property fund, with this fund, you would invest in a collective investment scheme that invests in the shares of property companies in the stock market.

Peer-To-Peer Lending

Peer-to-peer lending is a risky venture where you would invest directly into start-up enterprises in order to help them get off the ground. It’s an excellent way to help small business owners get going with their dreams while also creating a lucrative investment. When you choose peer-to-peer lending, you loan the start-up a specific amount with the promise to pay back with interest. You can determine a timeline for this, or you can also choose to have the interest paid back monthly, quarterly, or annually.

However, as already mentioned, peer-to-peer lending is a risky venture, as the company you invest in could fail, and in that case, they would default on your loan. With this in mind, before you choose peer-to-peer lending, you should always thoroughly research the start-up’s fundamentals first, as this will give you a better insight into the viability of the business.

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