FIVE TOP TECH TRENDS SHAPING THE FUTURE OF CUSTOMER ENGAGEMENT
Karen Wheeler, Vice President and Country Manager UK, at Affinion
In the financial services industry, churn rates are staggeringly high, with some companies as large...
TRANSFORMATION IS NON-NEGOTIABLE FOR BANKS LOOKING TO DELIVER VALUE IN A POST-PANDEMIC WORLD
Andrew Warren, Head of Banking & Financial Services, UK&I, Cognizant
In addition to responding to changing customer expectations, higher operating costs, new technology, and an...
HOW CHATBOTS ENSURE PREMIUM SERVICE IN INSURANCE
Insurance providers, such as AA Ireland, are transforming customer engagement and increasing sales conversion rates using chatbots and conversational AI, explains Cathal McGloin, CEO...
The Evolving Relationship Between Finance and Technology
By Pavlo Khropatyy, VP, Global Head of Delivery Financial Services & Insurance at Intellias
The finance industry has an interesting and dynamic relationship with technology....
How new financial directors can champion change in the first 100 days
New year, new job? When joining a new organisation, the first 100 days are often key to implementing change and creating value for your...
REACHING THE NOT-SO DIGITAL NATIVES
By Garry Hamilton, Group Business Development Director, Equator
It’s 2020. There’s no denying that banks and financial institutions have found themselves in a war against...
