Technology

Transforming Customer Engagement: The Future of the Financial Industry in a Digital Age 

By Jon Burghart, Chief Revenue Officer at AnywhereNow  In today’s financial services sector, customer engagement is undergoing a decisive shift: customer contact volumes are rising, expectations are higher than ever, and the appetite...

Identity Fraud and the UK Digital ID: A Cure or a Curse?

The Government's proposed national Digital ID scheme promises greater efficiency, a reduction in fraud and greater privacy. However,...

Stay Online, Stay Compliant: Why Cyber Resilience Is the New Currency in Financial Services 

By Sean Tilley, Senior Director Sales EMEA, 11:11 Systems  The UK financial sector is undergoing a period of accelerated transformation and...

The financial sector’s silent storm of cyber intrusion

By Evelyn Karathanasopoulou, Threat Intelligence Analyst, Obrela The global financial services industry is facing a new breed of cyber...

Stop Chasing AI Hype and Start Building Strategy

By Jon Burghart, CRO, AnywhereNow AI is often marketed as a transformative solution for customer service, just switch it on,...
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The Benefits of Digital Organisation and How to Achieve It

by Fraser Stewart, CCO at Lyfeguard   Information-overload is seemingly a norm in today’s world, a phenomenon that can easily lead to disorganisation and the misplacement...

Balancing AI benefits and ethics in accounting

By Charis Thomas, Chief Product Officer at Aqilla  Ethical use of AI in an accounting context means using the technology in a way that maintains...

Breaking down automation barriers in asset management

Jonathan Scappaticci, Client and Relationship Manager at AutoRek With rising operational inefficiencies, increasing transaction volumes and shifting client expectations, the pressure on asset management and...

Guarding the Vaults: Cyber Resilience Strategies for Financial Services Providers

Martin Lewis, Availability Services Manager, Daisy   According to a study from the Bank of England last year, almost three-quarters of senior executives  believed that cyber attacks posed...

Integrating generative AI to the front office

Simon Axon, EMEA Industry Consulting Director, Teradata There will undoubtedly be more uncertainty and persistent economic challenges over the coming year. High interest rates and poor...

Business management and culture in the age of AI

– Nicole Seredenko, Head of AI and Insights in DEJI Digital Artificial intelligence is redefining our approach to business management, with a recent survey of...

The cyber resilience of financial institutions: just sandcastles built on quicksand?

By: Andy Norton, European Cyber Risk Officer at Armis January 2025 marks the EU’s Digital Operational Resilience Act (DORA) deadline. Despite it having been on...

AI-powered insurance: Balancing innovation and security

Pal Megyes, Client Solutions Director at GFT With the increasing integration of emerging technologies into everyday life, individuals have grown accustomed to faster and more...

How Static Identity Enables Fraud

By Robert Hann, VP Sales Global, at Entrust Over the last year, GenAI has fuelled a boost in digital forgeries. So much so that it...

Ensuring compliance: How the insurance sector can mitigate risks and guarantee ethical AI

Luke Dash, CEO of ISMS.online Artificial Intelligence (AI) is having a huge impact on nearly every industry, and the insurance and insurtech sectors are no...

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