Finance

Business

The Increasing Role of AI in Financial Customer Service

Luke Cuthbertson, Head of CX Consulting Practice, Route 101 Good customer service must always be designed with the customer at its centre, and while technology may be transforming how this...
Banking

Cybersecurity Awareness Month: Industry experts on securing retail payments in the age of AI

As artificial intelligence (AI) becomes further embedded in how consumers shop and pay, it is also creating new...
Finance

Capital Gains Tax increase isn’t a landlord tax. It’s an entrepreneur tax, and it’s bad for British business.

There is a growing disconnect between the Government’s pro-business messaging and what business owners are experiencing on the...
Banking

Stablecoins and the New Boundaries of Private Money

By Luigi Capoani economist, researcher, and lecturer in International Economics at  Ca’ Foscari University of Venice, Marco Spadaro policy analyst at the European Youth Think Tank (EYTT) Stablecoins are private financial products, but their consequences are becoming increasingly public. As their use expands...
Banking

Fintechs are becoming banks: What does it mean for SMEs?

By Mark Andreev, CEO at Exactly.com For much of the past decade, fintechs were defined by their ability to...

Why personalisation and tech hold the key to capitalising on the UK’s financial services investment growth

Finance
by Matt Ryan, Chief Transformation Officer at Reef, Powered by Totem The UK’s general election whipped up a renewed buzz for the region as an...

Why financial services leaders must rethink AI risk management in production

Finance
Cameron Etezadi, CTO, LaunchDarkly “It’s hard to imagine a more timely or important issue,” Bank of England Deputy Governor Sarah Breeden noted recently on the...

What are the problems, causes, and consequences of not having proper financial procedures?

Finance
By Ryan Alexander When proper financial procedures are absent, problems rarely appear all at once. They surface gradually through confusion, delays, and avoidable risk. Even...

2024 Financial Crime Trends to Watch

Business
Katarina Pranjic is a leading authority in the field of economic crime and is Head of Policy and Regulation at LexisNexis Risk Solutions. Industry expert...

Building digital trust with AI is changing the financial game, but we must proceed with caution

Business
Robert Cottrill, technology director at ANS, discusses how the financial services sector can utilise AI to improve operations and maintain a competitive edge. Confidence in...

AI-powered technologies transforming customer experience in financial services

Business
Ben Lewis, VP of Growth and Marketing, Infobip “The financial services sector will continue to benefit from the radical transformation, with rapid digital adoption seeing...

How financial institutions can avoid AI induced hallucinations

Business
By Barley Laing, the UK Managing Director at Melissa The transformative power of artificial intelligence (AI) promises to, and in many cases already is, driving...

Embracing technology and collaboration in Islamic Finance

Business
Author: Jigar Dedhia, Senior Manager, Treasury and Capital Markets, Middle East and Africa, Finastra Islamic finance, an industry known for its distinctive fusion of ethical...

B2B Payments Will Enter a New Era in 2024 – Here’s How

Business
By Will Marwick   In the ever-evolving landscape of B2B payments, 2024 promises to usher in a new era marked by transformative shifts. The advent of...

Safeguarding Investments: The Vital Role of Cybersecurity in Private Equity

Banking
David Dunn, Senior Managing Director and Head of EMEA Cybersecurity at FTI Consulting In the dynamic, high-stakes environment of private equity investment where competitive edge...
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Finance Derivative is a global finance and business analysis magazine, published by FM. Publishing, Nethelands

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The Increasing Role of AI in Financial Customer Service

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