Luke Cuthbertson, Head of CX Consulting Practice, Route 101
Good customer service must always be designed with the customer at its centre, and while technology may be transforming how this...
By Luigi Capoani economist, researcher, and lecturer in International Economics at
Ca’ Foscari University of Venice, Marco Spadaro policy analyst at the European Youth Think Tank (EYTT)
Stablecoins are private financial products, but their consequences are becoming increasingly public. As their use expands...
By Richard Barrett, MD + Founding Partner, INITIALS CX
With an eye-watering global industry value of $28115tn, and more than 8 million employees in the...
By Rob Maximus, Founder of AI-powered trading tools DeepBot and DeepBot PRO
The cryptocurrency market has grown into a multi-trillion-dollar ecosystem in just over a...
by Neil Sandle, Director, Product Management, Gresham
The financial services sector relies heavily on the accuracy, consistency, and reliability of data. Whether it’s for ensuring...
By Joman Kwong, Strategic Solutions Manager for Financial Services at Laserfiche
The main driving forces propelling digital transformation initiatives within the insurance industry over the...
by Dr Hamed Taherdoost, Associate Professor and Chair of Research and Scholarly Committee at University Canada West
Keeping your money secure is a primary responsibility...
Ivo Gueorguiev, Co-founder, Paynetics
The once-wide-open fields of the Software-as-a-Service (SaaS) industry is now a bustling marketplace. While the sector itself is booming, valued at...
By Michael Wallis-Brown, Global Head of Mobile Financial Servies, Ericsson
In 2024, fintech is in a state of rapid evolution, driven by Digital Financial Services....
By Dmitry Borodin, Head of Decision Analytics at Creditinfo
Despite a global push to increase the reach of financial services, certain segments of society remain...