Finance

The Increasing Role of AI in Financial Customer Service

Luke Cuthbertson, Head of CX Consulting Practice, Route 101 Good customer service must always be designed with the customer at its centre, and while technology may be transforming how this...

Cybersecurity Awareness Month: Industry experts on securing retail payments in the age of AI

As artificial intelligence (AI) becomes further embedded in how consumers shop and pay, it is also creating new...

Capital Gains Tax increase isn’t a landlord tax. It’s an entrepreneur tax, and it’s bad for British business.

There is a growing disconnect between the Government’s pro-business messaging and what business owners are experiencing on the...

Stablecoins and the New Boundaries of Private Money

By Luigi Capoani economist, researcher, and lecturer in International Economics at  Ca’ Foscari University of Venice, Marco Spadaro policy analyst at the European Youth Think Tank (EYTT) Stablecoins are private financial products, but their consequences are becoming increasingly public. As their use expands...

Fintechs are becoming banks: What does it mean for SMEs?

By Mark Andreev, CEO at Exactly.com For much of the past decade, fintechs were defined by their ability to...

It’s Time FOR FINANCE BRANDS to PROFIT FROM TALENT-BOOSTING EVPs

By Richard Barrett, MD + Founding Partner, INITIALS CX   With an eye-watering global industry value of $28115tn, and more than 8 million employees in the...

How AI is making Crypto accessible and inclusive

By Rob Maximus, Founder of AI-powered trading tools DeepBot and DeepBot PRO The cryptocurrency market has grown into a multi-trillion-dollar ecosystem in just over a...

Looking forward to the Insurance Industry in 2024

Authored by John Bowers, Actuarial Product Director, RNA Analytics   As a new year approaches, and we consider what 2024 has in store for the global...

Why data integrity is the backbone of financial services

by Neil Sandle, Director, Product Management, Gresham The financial services sector relies heavily on the accuracy, consistency, and reliability of data. Whether it’s for ensuring...

The driving forces behind digital transformation in finance

By Joman Kwong, Strategic Solutions Manager for Financial Services at Laserfiche The main driving forces propelling digital transformation initiatives within the insurance industry over the...

The Transformative Role of Artificial Intelligence in Financial Cybersecurity

by Dr Hamed Taherdoost, Associate Professor and Chair of Research and Scholarly Committee at University Canada West Keeping your money secure is a primary responsibility...

How embedded finance empowers SaaS businesses

Ivo Gueorguiev, Co-founder, Paynetics The once-wide-open fields of the Software-as-a-Service (SaaS) industry is now a bustling marketplace. While the sector itself is booming, valued at...

2024 in Fintech: Digital Wallets to soar to $16 Trillion, enabled through Open-API Ecosystems

By Michael Wallis-Brown, Global Head of Mobile Financial Servies, Ericsson In 2024, fintech is in a state of rapid evolution, driven by Digital Financial Services....

Building Digital Resilience: The Roadmap to DORA Readiness 

Rob Otto, EMEA Field CTO at Ping Identity As we edge closer to the January 2025 deadline for the Digital Operational Resilience Act (DORA), the...

Data driven solutions: bridging the financial gap for underserved communities

By Dmitry Borodin, Head of Decision Analytics at Creditinfo Despite a global push to increase the reach of financial services, certain segments of society remain...

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