Finance

The Increasing Role of AI in Financial Customer Service

Luke Cuthbertson, Head of CX Consulting Practice, Route 101 Good customer service must always be designed with the customer at its centre, and while technology may be transforming how this...

Cybersecurity Awareness Month: Industry experts on securing retail payments in the age of AI

As artificial intelligence (AI) becomes further embedded in how consumers shop and pay, it is also creating new...

Capital Gains Tax increase isn’t a landlord tax. It’s an entrepreneur tax, and it’s bad for British business.

There is a growing disconnect between the Government’s pro-business messaging and what business owners are experiencing on the...

Stablecoins and the New Boundaries of Private Money

By Luigi Capoani economist, researcher, and lecturer in International Economics at  Ca’ Foscari University of Venice, Marco Spadaro policy analyst at the European Youth Think Tank (EYTT) Stablecoins are private financial products, but their consequences are becoming increasingly public. As their use expands...

Fintechs are becoming banks: What does it mean for SMEs?

By Mark Andreev, CEO at Exactly.com For much of the past decade, fintechs were defined by their ability to...

What Cyber Fusion Can Centers Do for the Financial Sector

By Anuj Goel, CEO at Cyware Financial institutions are facing a unique uphill battle when it comes to addressing the ever-evolving threat landscape. Not only...

Unleashing AI at Pace with Composable SaaS – A Model for Financial Services

 By Brendan O’Brien, Co-Founder and Chief Innovation Officer at Aria Systems   In the rapidly evolving landscape of financial services (FS), the integration of artificial intelligence...

Financing the future of hydrogen: the good, the bad and the ugly

With only around 9% of new green hydrogen projects under construction or having reached final investment decision stage, Nadim Chaudhry, Chief Executive Officer, World...

Revenue and reputational risk: The cost of payment outages 

By Martin Bradbury, Regional VP, UK&I, at Dynatrace.   The ongoing wave of outages impacting UK household retailers and banks is a stark reminder that payment...

What is going to drive generative AI adoption in Financial Services in 2024?

John da Gama-Rose, Head of Banking & Financial Services at Cognizant   Enterprise generative AI is revolutionising the finance industry. By 2026, over 100 million humans...

Three ways for financial services to protect identities in 2025

Ping Identity executives: Andre Durand, CEO and Founder; Alex Laurie, Senior Vice President; Paul Inglis, General Manager of EMEA In 2025 rapid technological advancements will...

AI in the finance function – much of what we need is already here

By Darren Cran, COO, AccountsIQ   The emergence of ChatGPT, Bard and other powerful, user-friendly AI models has sparked much debate about how the technology will...

Building resilience: Essential strategies for defending against ransomware in financial services

By Mark Nutt - Senior Vice President at Veritas Technologies Research shows that three-in-five financial services organisations (64%) were hit by ransomware attacks in the past year,...

Automating data to fuel digital transformation in finance  

Steve Brodrick, Chief Transformation Officer at Alteryx  Today, finance leaders face the challenge of not only delivering financial success but also providing strategic insights to...

Navigating DORA: A framework for cloud resilience and compliance

By Dirk Alshuth, Cloud Evangelist at emma – the cloud management platform The cloud is increasingly integral to business operations, with 17% of financial institutions...

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