Finance

The Increasing Role of AI in Financial Customer Service

Luke Cuthbertson, Head of CX Consulting Practice, Route 101 Good customer service must always be designed with the customer at its centre, and while technology may be transforming how this...

Cybersecurity Awareness Month: Industry experts on securing retail payments in the age of AI

As artificial intelligence (AI) becomes further embedded in how consumers shop and pay, it is also creating new...

Capital Gains Tax increase isn’t a landlord tax. It’s an entrepreneur tax, and it’s bad for British business.

There is a growing disconnect between the Government’s pro-business messaging and what business owners are experiencing on the...

Stablecoins and the New Boundaries of Private Money

By Luigi Capoani economist, researcher, and lecturer in International Economics at  Ca’ Foscari University of Venice, Marco Spadaro policy analyst at the European Youth Think Tank (EYTT) Stablecoins are private financial products, but their consequences are becoming increasingly public. As their use expands...

Fintechs are becoming banks: What does it mean for SMEs?

By Mark Andreev, CEO at Exactly.com For much of the past decade, fintechs were defined by their ability to...

How Legacy Payments Systems Are Weighing Down the Global Economy

Anne Willem de Vries, Co-founder and CEO, Silverflow. Although the payments sector handles millions of transactions daily, it’s an open secret that it relies on...

Key payments trends in 2024

By Mick Fennell, Business Line Director and Head of Payments at Temenos In 2023, we saw several interesting developments in the payments space, notably a...

Instant Cross-Border B2B Payments: Progress, Problems, and Priorities

Frédéric Viard, Head of Strategic Product for Financial Messaging, Bottomline International trade is a political pawn half as old as time. The demand for smarter,...

Turning data into opportunity in financial crime prevention

Laura Eshelby, Head of Economic Crime at Clue Software Financial crime has always been a threat to the global economy, but advancements in technology have...

From invisible work to strategic leadership: why mentorship in finance matters

By Paula Whitmore, Head of EMEA Sales at Avalara Early in my career, I often found myself in roles where I was expected to organise,...

Re-thinking IT investment strategies in the age of AI – what’s at stake?

By Giorgio Danesi, EMEA Leader for Data and Technology Transformation at IBM Consulting   As businesses across industries recognise the power of generative artificial intelligence (AI),...

Making up for lost time: the impact of real-time data streaming on the trading floor

By Richard Timperlake, SVP, EMEA In finance, small delays can have a big impact. Delays of mere seconds can have huge financial ramifications – which...

How can the financial sector ensure a safe future with software escrow?

Director of Global Strategic Accounts at Escode, Andy Ramsbottom, highlights the importance of software escrow in a volatile financial climate and how venture capitalists...

Tomorrow’s finance: Four emerging trends poised to shape the future

By Ash Botten, Vice President Europe, Tipalti Last year was a challenging time for many businesses. An uncertain economy with stubbornly high interest rates and...

Invested in the future: what’s next for financial services in 2025

By Nick Merritt, Executive Director at Designit (UK) The dust is settling on a frantic start of the year for financial services, giving us a...

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