Finance

The Increasing Role of AI in Financial Customer Service

Luke Cuthbertson, Head of CX Consulting Practice, Route 101 Good customer service must always be designed with the customer at its centre, and while technology may be transforming how this...

Cybersecurity Awareness Month: Industry experts on securing retail payments in the age of AI

As artificial intelligence (AI) becomes further embedded in how consumers shop and pay, it is also creating new...

Capital Gains Tax increase isn’t a landlord tax. It’s an entrepreneur tax, and it’s bad for British business.

There is a growing disconnect between the Government’s pro-business messaging and what business owners are experiencing on the...

Stablecoins and the New Boundaries of Private Money

By Luigi Capoani economist, researcher, and lecturer in International Economics at  Ca’ Foscari University of Venice, Marco Spadaro policy analyst at the European Youth Think Tank (EYTT) Stablecoins are private financial products, but their consequences are becoming increasingly public. As their use expands...

Fintechs are becoming banks: What does it mean for SMEs?

By Mark Andreev, CEO at Exactly.com For much of the past decade, fintechs were defined by their ability to...

NCA’s legacy tech nightmare: finally a wake-up call for FDs?

Rob Steele, CFO at iplicit This week’s headlines have not been kind to the National Crime Agency (NCA).According to a report from His Majesty's Inspectorate...

Improving the CFO stack for African businesses

Ngetha Waithaka, General Partner at tech growth fund, Norrsken22 The role of the Chief Financial Officer is changing. Due to the advancement in the technology...

How FS Companies Can Transform Data into Business Opportunity

Chris Royles, Field CTO EMEA at Cloudera 1.   Why has data become such an invaluable asset to Financial Services, and how is it changing the...

AI, ESG, IPOs, and other acronyms that’ll define 2024 for accountants

Adam Zoucha, MD EMEA, FloQast   After years of seeming permacrisis following the pandemic, Brexit and balance-busting inflation, 2024 will be defined not by firefighting but...

The impact of new AI regulations on financial services in 2025

By Stuart Tarmy, Global Director of Financial Services Industry Solutions at Aerospike The financial services industry has taken enormous strides in their deployment of AI...

Why UX Transformation in Financial Services Fails Without Back-end Modernisation

By Kenan Maciel, Director of Strategy at Lab49 In 2025, delivering an excellent customer experience is no longer a nice-to-have but a must. As a...

The Modern CFO: A Careful Balancing Act in an AI-Driven World

By Karen Williams, Chief Financial Officer of Amex GBT In today’s world, a Chief Financial Officer has to perform a finely honed balancing act.  We’re...

Future-Proofing Finance: Why Early GenAI Adoption is Key for Fintech Success

by Barath Narayanan, Global BFSI and Europe Geo Head at Persistent Systems Imagine effortlessly opening a new bank account and onboarding through an intelligent virtual assistant –...

The Future of Finance: How Skills-Based Organisations Can Build on Positive Momentum

Emma O’Dell, Skills and Capability Director at BPP The UK's finance sector stands at a pivotal moment. Skills England's 2025 assessment found that 69% of...

Empowering the underbanked: Alternative finance is levelling the playing field in international trade   

Bilal Bajwa, CTO, Stenn A lack of access to finance for scale-ups and start-ups is not necessarily a new trend but it remains an acute...

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