Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

HOW OPEN DATA CAN HELP FIGHT CLIMATE CHANGE

David Lais, Co-Founder and CPO at Ecolytiq - providing banks and financial institutions with the digital infrastructure for green finance.   “Data is the new oil”...

Why banks are right now at that ‘Change or Die’ crossroads

Adela Wiener, CEO at Aurachain   Change is often difficult, time-consuming and expensive. But ignore it at your peril. For years, business change of course has...

DRIVING GROWTH THROUGH CUSTOMER EXPERIENCE

By James Frampton, Senior Vice President and General Manager EMEA, SugarCRM   “We will continue to focus relentlessly on our customers” was Jeff Bezos’ promise in his...

Finance Transformation and the role for data

Spokesperson: Mike Nader, VP, Business Analytics Solutions, Incorta   Your business is continuous - so why isn’t your finance data? Your finance function is essential to your...

Powering innovation: Financial services & hybrid multicloud strategies

By: Martyn Wilson, Head of Enterprise Sales, NetApp   For financial services (FS), digital transformation is no longer a matter of ‘if’, but ‘how’. At the start...

Time to make your energy future more predictable

- Alistair Booth, MD, Ortus Energy   UK businesses have a real opportunity to lock-in some energy certainty as a full-blown fuel crisis with even more...

How Long Service Awards can Reduce Employee Turnover

Danni Rush, COO of Virgin Incentives, the B2B arm of Virgin Experience Days, the UK’s leading provider of gift experiences   People appreciate it when their hard...

HOW WORKFORCE MANAGEMENT TECHNOLOGY CAN IMPROVE BUSINESS PERFORMANCE

Richard Jeffery, Group Chief Executive Officer at ActiveOps   Neither employee productivity monitoring (EPM) and workforce management (WFM) are new technologies, although they continue to be...

To keep pace with fintechs, employee empowerment is crucial

By Franco Severini, CTO for Financial Services at Fujitsu   Customers expect immediacy from today’s financial services. They want to access their finances at any time...

The State of API Security in Financial Services Organizations in 2025

By: Michael Callahan, API security specialist at Salt Security In 2025, application programming interfaces (APIs) remain the backbone of digital transformation in financial services, enabling...

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