Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

Why banks are staking their reputation on digital identities

Yuelin Li, Chief Strategy Officer at Onfido   Identity is at the heart of the financial services industry. Everything from applying for a credit card to...

KEY TAKEAWAYS FROM MONEY 20/20 EUROPE 2021.

By Edouard Roca, EMEA business developer, France at Fime   It was good to be back! Money 20/20 Europe 2021 brought together key players from throughout...

How can banks harness automation to its fullest value?

Comments can be attributed to Brian Halpin, Senior Vice President at Blue Prism   Financial institutions are aggressively deploying automation technologies. This has accelerated during...

Why Financial Services CFOs Must Go Autonomous to Better Manage Company Spend

Keith Hausmann , Chief Customer Officer at Globality, the autonomous sourcing platform used by leading companies including Santander and BT   Regulatory and cost pressures make...

PROTECTING YOUR COMPANY’S INTELLECTUAL PROPERTY

Data breaches are a regular feature in the news lately. More often than not, these news stories are concerned with the theft and exposure...

THE GREEN REVOLUTION IN INVESTING

It can’t be denied how quickly environmental sustainability has become a focus among everyday consumers, whether they’ve become noticeable through investor presentations, news headlines,...

How is FinTech shaping the Remittance Industry?

By Latifa Alkhanjary, Kinesis Money   As the world becomes more connected than ever, money is rapidly becoming borderless. The growth in migration, as well as...

A CCM PLATFORM IS CRUCIAL TO YOUR CUSTOMER COMMUNICATION PLANS: HERE’S WHY

By James Hall, Commercial Director, Doxim   Most organisations operating today understand the importance of customer experience. They also know how much of that experience is...

Top banking trends of 2023 and global outlook of banking and fintech for the year ahead

Author: Professor Marco Mongiello, Pro Vice-Chancellor, The University of Law Business School   You’d be forgiven for assuming that the global outlook for banking and fintech...

The FTX collapse: Lessons learnt for the CFO

Hartmut Wagner ,CEO of Serrala   ‘A complete absence of trustworthy financial information’ were the words used to describe the cause of cryptocurrency exchange FTX’s demise...

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