Despite huge efforts to tackle fraud in 2025, the rate at which it is accelerating has left many companies lucky to simply keep pace. Fraud tactics are being adapted...
Electricity, insurance, gas and broadband suppliers top the CallMiner Index
Empathy in call centres is key to loyalty success
New research released today by CallMiner, the...
Myung-Hwa Calais, Director of Transport Unit at FIME
Account-based ticketing, or ABT, is high on the transport industry’s agenda. It offers travelers choice and flexibility...
Over half of business owners prioritise growth as part of their business strategy with only 12% prioritising cost management
‘Wrong business model’ voted...
Chris Parnham, Managing Director at Absolute Corporate Events
The discussion of alienated and apathetic young people has continually fuelled the debate on the relationship between said...
Tristan Chiappini, Head of Account Management at PPRO
E-commerce is one of
the greatest business success stories of the last decade. It has created jobs,
injected new...
by: Simon Axon
To achieve the personalisation and the agility outlined in my last blog, and demanded by today’s customers, banks must look to automation....
