Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

Ensuring compliance with the FCA’s new operational resilience regulations should be a top priority for financial institutions

By Guy Warren, CEO, ITRS Group   Earlier this year, the Financial Conduct Authority (FCA)’s long-awaited and highly anticipated regulatory framework on operational resilience for financial...

Delaying IPO? Why businesses should do the quiet work now among a challenging economy 

Tony Tiscornia, Chief Financial Officer at Coupa    As companies seek stability amid the ongoing pandemic, they are now faced with another wave of uncertainty. This...

Banking on intelligence:  How finservs can leverage OSINT and dark web intelligence to stay ahead of cyber threats

By Keaton Fisher, Senior Solutions Consultant, Customer Success US,  Silobreaker Financial institutions have long been in the crosshairs of cybercriminals. It’s simple to see why,...

Building a Roadmap for Cloud Compliance with Eight Steps

By Philip Pearson, Field Chief Information Security Officer, Aqua Security As financial institutions move to operate in the cloud, they must ensure that security, governance, and...

How Agentic AI Is Accelerating the Next Era of M&A

By Jerome Pottier, EMEA Chief Revenue Officer at Datasite Artificial intelligence (AI) is transforming mergers and acquisitions (M&A) far beyond automation. The rise of agentic AI,...

How merchants can adapt their payment offerings to better capitalise on the incoming surge of Chinese commerce

Eva Zhang ,UK CEO, Alipay   As China joins many other countries and regions in putting travel restrictions behind it, the recovery of tourism industries...

Generative AI will not be a disruptor for financial services – but it can be its enabler

By Jared Johnson, Strategy Director at global digital transformation consultancy Kin + Carta Whatever the industry, Gen AI is having an impact - for better...

Managing banking transformation in a customer-centric world

Amanda Beesley, MD Financial Services & Insurance Division at Paragon Customer Communications   Along with other service sectors including retail and business administration, the UK financial...

82% OF FINANCIAL SERVICE ORGANISATIONS HAVE BECOME MORE RELIANT ON DATA FOLLOWING THE COVID PANDEMIC

More financial service firms have harnessed data over the last 12 months to gain insight into business performance 82% of financial service organisations have...

The Data-Driven Future of Accountancy: Uncovering the Narrative for Strategic Growth

Brenda Jordan, Founder, SOBI Analytics.   The future of accountancy is being written in the language of data. In this digital age, even small businesses generate vast...

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