Banking

Levelling the Playing Field Between Legacy Banks and Neobanks With Process Intelligence

By Chris Johnston, SVP, Head of Global Banking, Celonis The financial services industry is currently experiencing one of its most disruptive decades driven through the combination of technological advancements and...

The insurance CIO agenda: From copilot chaos to clear AI ROI

By Richard Farrell, CIO at Netcall AI continued to dominate the tech conversation in 2025, but in 2026, insurance...

Green Bonds: How Food Retailers and Banks Are Financing Supply Chain Sustainability

By Steven Ripley, Director - Investor Engagement In an era of heightened environmental scrutiny and regulatory pressure, food retailers...

How the EU Anti-Corruption Directive will reshape banking compliance

By Laura Eshelby, Head of Economic Crime at Clue Software The proposed EU Anti-Corruption Directive arrives at a time...

The Rise of B2B Marketplaces: A New Era for Banks

To Radi El Haj, CEO at RS2 Imagine walking through a bustling international bazaar. Merchants shout out prices, buyers negotiate deals,...

THE ART OF BIOMETRIC PAYMENT CARDS: WHY BANKS NEED TO GET DESIGN-SAVVY

Lina Andolf-Orup, Senior Director at Fingerprints   Biometric payment cards have ticked several important boxes in the last year. The technology has achieved certification from major...

KYC COMPLIANCE COSTING BANKS €50 MILLION A YEAR AS FINANCIAL SANCTIONS SOAR

~ Banks could lose out on €150m in the next five years to customer abandonment ~ ~ Cost of non-compliance fines grows to €3.5m a...

Getting AI and machine learning right; The new banking toolkit

Alok Rustagi, Vice President, Data & Analytics, EXL   We’ve all seen the recent hype surrounding ChatGPT and the potential artificial intelligence has to transform our...

THE FUTURE OF THE BRANCH: HOW CORONAVIRUS HAS LED BANKS TO REASSESS THE VALUE AND PURPOSE OF LOCAL BANKING SERVICES

By Brian Holden, Director, Financial Services at SAS   For years, we’ve heard that branch banking is on the way out. Banks have been focused on...

How banks can increase customer acquisition and user engagement with sustainability

By Karolina Szweda, Head of Growth Marketing at Connect Earth Young people are demanding more innovation from traditional financial institutions, and are primarily in favour...

Mobile Banking App Innovation: Secrets to Testing Success

Written by Roman Zednik, Global Field CTO, Tricentis   Fifty percent of mobile users won’t consider using apps with a 3-star rating, while sixty-two percent say they will...

CUSTOMER SERVICE HAS AN ROI TOO – BUT IT’S NOT ALWAYS EASY TO DELIVER

We are in the age of ‘now’, with customer demands shaping competitor landscapes, as well as entire business systems. This has never been more...

The future of banking, neobanks and payment orchestration

By Alex Reddish, Managing Director of Tribe Payments What are some of the challenges neobanks will face in 2024? Neobank customer numbers are thriving, with one...

A bank’s ESG record depends on how its technology is built

By Tony Coleman, CTO, Temenos   ESG (environmental, social, and corporate governance) has become mission-critical for banks, from meeting regulatory obligations to aligning with customer...

PURPOSE-BUILT CX PLATFORMS ENSURE BANKS ARE MEETING THE NEEDS OF VULNERABLE CUSTOMERS

FCA consultation shines spotlight on fair treatment, putting pressure on financial services to implement suitable solutions In July, the Financial Conduct Authority announced the launch...

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