Tag: Monzo

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Why financial brands should experiment to effectively innovate

by CJ Daniel-Nield, Co-Founder at digital product studio Planes   The financial sector is experiencing a surge in innovation through product. In fact, research we conducted among...

Improving CX in digital-first banking

By Nina Mack, CX Director at CTI Digital   The financial industry has undergone a seismic transformation over the past few years, with digital-first banks like...

The key thing banks have to get right? Workforce planning

Adam Rhodes, Principal Solution Consultant, Finance (UK&I) at Anaplan   It’s no surprise that the financial services industry is facing a tough time right now. We are...

Delivering omnichannel and hyper-personalization in banking

Philip Bush, Amazon Connect Lead, North America, Capgemini’s Business Services   The retail banking landscape is undergoing enormous changes. Bricks-and-mortar branches are slowly being replaced by...

How observability gives digital-first banks the visibility they need

Greg Ouillon, CTO of EMEA at New Relic   PSD2 and Open Banking have made the financial services sector more competitive than ever before. To compete with...

How sustainable design can impact banking’s shift to digital

By Esther Duran, Chief Design Officer at Zone   Banking has undergone something of a mini revolution in the past five years. One of the oldest...