Tag: Monzo

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Why financial brands should experiment to effectively innovate

by CJ Daniel-Nield, Co-Founder at digital product studio Planes   The financial sector is experiencing a surge in innovation through product. In fact, research we conducted among...

Improving CX in digital-first banking

By Nina Mack, CX Director at CTI Digital   The financial industry has undergone a seismic transformation over the past few years, with digital-first banks like...

Delivering omnichannel and hyper-personalization in banking

Philip Bush, Amazon Connect Lead, North America, Capgemini’s Business Services   The retail banking landscape is undergoing enormous changes. Bricks-and-mortar branches are slowly being replaced by...

How observability gives digital-first banks the visibility they need

Greg Ouillon, CTO of EMEA at New Relic   PSD2 and Open Banking have made the financial services sector more competitive than ever before. To compete with...

How sustainable design can impact banking’s shift to digital

By Esther Duran, Chief Design Officer at Zone   Banking has undergone something of a mini revolution in the past five years. One of the oldest...

WHAT IS NEXT FOR FINANCIAL SERVICES? GREAT CX.

Jeff Woodland, Director of Verticals at Five9   The financial services industry has always been behind other sectors when it comes to digital transformation. Ingrained cultures alongside ancient financial institutes with...