Tag: Monzo
Why financial brands should experiment to effectively innovate
by CJ Daniel-Nield, Co-Founder at digital product studio Planes
The financial sector is experiencing a surge in innovation through product. In fact, research we conducted among...
Improving CX in digital-first banking
By Nina Mack, CX Director at CTI Digital
The financial industry has undergone a seismic transformation over the past few years, with digital-first banks like...
Delivering omnichannel and hyper-personalization in banking
Philip Bush, Amazon Connect Lead, North America, Capgemini’s Business Services
The retail banking landscape is undergoing enormous changes. Bricks-and-mortar branches are slowly being replaced by...
How observability gives digital-first banks the visibility they need
Greg Ouillon, CTO of EMEA at New Relic
PSD2 and Open Banking have made the financial services sector more competitive than ever before. To compete with...
How sustainable design can impact banking’s shift to digital
By Esther Duran, Chief Design Officer at Zone
Banking has undergone something of a mini revolution in the past five years. One of the oldest...
WHAT IS NEXT FOR FINANCIAL SERVICES? GREAT CX.
Jeff Woodland, Director of Verticals at Five9
The financial services industry has always been behind other sectors when it comes to digital transformation. Ingrained cultures alongside ancient financial institutes with...