Tag: good customer experiences

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The fintechs are coming! How can traditional financial service players stay competitive?   

Business editorial -
By James Hall, Commercial Director, Doxim   Traditional financial service organisations may be multi-billion pound companies today, but their future survival depends on their ability to...

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Finance Derivative is a global finance and business analysis magazine, published by FM. Publishing, Nethelands

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Strengthening defences: Using OSINT to stay ahead of financial crime

Banking 0
Stuart Clarke, CEO, Blackdot Solutions Financial crime rarely happens in...

Stay Online, Stay Compliant: Why Cyber Resilience Is the New Currency in Financial Services

Business 0
- Sean Tilley, Senior Director Sales EMEA, 11:11 Systems The UK...

Boosting Employee Experience in Contact Centres is the Key to Success!

Business 0
By Jurgen Hekkink, Head of Product Marketing at AnywhereNow The UK...

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How to spot APP scams before they escalate: Q&A with experts

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APP scams are part of an extensive and growing...

Avoiding Bad Hires in Wealth Management: Emotional Intelligence as a Risk Management Tool

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By James Woodfall, founder of Raise Your EI In financial...

Customer satisfaction starts in the back office, not at the front desk 

Business 0
Kay Chaplin, CFO, Mantle Space  When it comes to customer...

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