Tag: Customer
Why flexibility will beat loyalty: How payment choice will redefine customer relationships
By John Lunn, CEO & Founder of Gr4vy
For years, loyalty has been the golden metric in customer retention. Brands invested heavily in rewards programs,...
Data security and trust: How businesses can build customer confidence in a digital world
By Dave Carr, transformation director at Access PaySuite, part of the Access Group.
As digital banking cements its place in everyday life, recent IT outages at major...
3 Signs Your Target Operating Model is Failing You
Written by Pete Smyth, CEO at Leading Resolutions
An effective business strategy is only as good as its execution. Bridging the gap between an ambitious...
Is AI hype killing the customer experience for financial services?
Written by Richard Churchill, Principal Consultant at Leading Resolutions
AI has quickly become the go-to buzzword when it comes to business technology strategy across all...
Turning the tide: how Gen AI gives legacy banks a new edge in customer-first innovation
Author: Korbinian Krainau, Associate Managing Director, Financial Services
Imagine traditional banks as sturdy old ships, built to weather any storm. They come with history, reputation...
Enhancing the eCommerce customer experience through the power of multiple payment options
Spokesperson: John Harris, Senior Vice President, Travel & eCommerce, emerchantpay
Today’s consumers have higher expectations from brands than ever before. In fact, more than half...