Tag: Customer
2026 cyber risk outlook: why resilience will be the financial sector’s defining advantage
Richard K. LaTulip, Field Chief Information Security Officer at Recorded Future
As the financial sector prepares for 2026, one theme rises above all others: resilience....
From technical debt to digital dividend
By Jamie Allsop, Financial Services and Insurance Managing Partner at HTEC
The insurance industry stands at a crossroads. With customer expectations soaring and technological capabilities...
Why flexibility will beat loyalty: How payment choice will redefine customer relationships
By John Lunn, CEO & Founder of Gr4vy
For years, loyalty has been the golden metric in customer retention. Brands invested heavily in rewards programs,...
Data security and trust: How businesses can build customer confidence in a digital world
By Dave Carr, transformation director at Access PaySuite, part of the Access Group.
As digital banking cements its place in everyday life, recent IT outages at major...
3 Signs Your Target Operating Model is Failing You
Written by Pete Smyth, CEO at Leading Resolutions
An effective business strategy is only as good as its execution. Bridging the gap between an ambitious...
Is AI hype killing the customer experience for financial services?
Written by Richard Churchill, Principal Consultant at Leading Resolutions
AI has quickly become the go-to buzzword when it comes to business technology strategy across all...