By Richard Billington, Chief Technology Officer, Netcall Over the past five years, the digital banking revolution has had a seismic impact on the relationship between customers...
Raj Chakraborty, Senior Managing Director, Publicis Sapient There is much debate about the impact of COVID-19 on the economy. A lot of it is estimation...
Tony Farnfield, Partner at management and technology consultancy, BearingPoint When “Dr. Doom” predicted the 2008 financial crisis back in 2006, and spoke of a necessitated...
Cathal McGloin, CEO of ServisBOT writes, “The COVID-19 pandemic has created major spikes in calls to financial sector helplines dealing with customers who are concerned about temporary business...
By Alex Balcombe, Partner at Harris Balcombe The last few weeks has seen businesses in hospitality, tourism, retail, leisure and more forced to close their...
