Tag: Banking
2024: THE year for customer experience enhancement
Rob Paisley, Director, Banking and Financial Services, SS&C Blue Prism
How recently have you relayed to someone the immaculate service that your tax office, bank or...
Harnessing AI to Navigate Regulatory Complexity in Banking and Finance
By Harry Borovick, General Counsel, Luminance
The global banking and finance sector is navigating an increasingly complex regulatory landscape, compounded by uncertain macroeconomic conditions, marketplace...
Beyond Transaction: Unlocking Lifetime Customer Value in Banking
By Matthew David Hopgood, GVP, Global Experience Design Lead, Publicis Sapient
Banking has been the leader in digital experiences for a long time.
According to Publicis...
BALANCING ACT: HOW A MULTICHANNEL APPROACH TO COMMUNICATIONS CAN DRIVE ENGAGEMENT
Tom Rahder, from Esendex, discusses how digitisation, and use of mobile messaging has transformed the banking industry, and where it can go from here.
Barely...
Revolutionising Customer Service in Banking: The Power of AI
Agam Kohli, Director, CX Solutions Engineering at Odigo
We live in a world where generative artificial intelligence or GenAI is now a term we are...
Beyond Consumer Duty: Embracing True Customer Centricity in Banking
Andrew Stevens, Principle, Banking and Financial Services, Quadient
With the introduction of the new Consumer Duty, the FCA has set a new bar for how banks...