Finance
‘Gone phishing’: Why cybercriminals continue to favour this form of attack, and how financial firms can get ahead
Phishing remains a persistent cyber threat for financial services,...
Business
Five steps to safeguard legal and accountancy firms during the PSTN switch-off
By Jana Vidis, Group Marketing lead at Converged Solutions...
Latest Articles
Business
The future of payments: How embedded solutions are reshaping enterprise businesses
By Dave Carr, transformation director at Access PaySuite, part of the Access Group.
As digital payments become the norm, the shift away from cash is accelerating...
Business
Data security and trust: How businesses can build customer confidence in a digital world
By Dave Carr, transformation director at Access PaySuite, part of the Access Group.
As digital banking cements its place in everyday life, recent IT outages at major...
Technology
How Static Identity Enables Fraud
By Robert Hann, VP Sales Global, at Entrust
Over the last year, GenAI has fuelled a boost in digital forgeries. So much so that it...
Business
AI in insurance stopped being optional ages ago
By Arno Nel, AI Product Director at Advania
Machine learning and generative AI have already colonised the core functions - risk modelling, forecasting, claims processing....
Finance
Transforming Customer Engagement: The Future of the Financial Industry in a Digital Age
By Jon Burghart, Chief Revenue Officer at AnywhereNow
In today’s financial services sector, customer engagement is undergoing a decisive shift: customer contact volumes are rising, expectations...
Business
Bridging the Summer Gap: How AI Can Sustain Productivity During the Peak Holiday Season
by Jurgen Hekkink, Head of Product Marketing, AnywhereNow
Although many people may be on summer holiday, contact centres cannot afford to be understaffed, as customer...