Technology

How insurance is using AI to support vulnerable customers

by Bradley Fitzakerley, process transformation specialist, Markerstudy Group Last year’s report from Earnix, an artificial insurance (AI) provider to the insurance industry, predicted that AI deployment in insurance would expand...

Digital Identity Verification: The Backbone of Secure Innovation

Identity is the new way to trust people in a world where almost everything is operated and executed...

Twenty One Percent of Finance Workers Don’t Trust Agentic AI: How to Close the Trust Gap

Martijn Gribnau is Chief Customer Success Officer at Quant The financial sector is in an era of rapid automation,...

AI reached the boardroom. Now it needs to reach the front line.

Chris Jackson, Industry Marketing and Strategy Lead at Creatio Board members have spent years setting AI strategy. But the...

Transforming Customer Engagement: The Future of the Financial Industry in a Digital Age 

By Jon Burghart, Chief Revenue Officer at AnywhereNow  In today’s financial services sector, customer engagement is undergoing a decisive shift: customer contact...
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The Evolving Relationship Between Finance and Technology

By Pavlo Khropatyy, VP, Global Head of Delivery Financial Services & Insurance at Intellias The finance industry has an interesting and dynamic relationship with technology....

USING ARTIFICIAL INTELLIGENCE TO ACHIEVE CIRCULAR ECONOMY

By Professor Terence Tse, ESCP Business School   It is really only a matter of time before the two main trends, artificial intelligence (AI) and circular...

WHAT IS THE ROLE OF AUTOMATION AND ARTIFICIAL INTELLIGENCE IN THE FUTURE OF FINANCIAL SERVICES?

By Stuart Rye, Director of Business Development, Financial Services, Fujitsu UK & Ireland   Much like the industrial revolution that took place from the 18th to...

MOBILE ONBOARDING AND PROCESS INTELLIGENCE KEY TO FINANCIAL SERVICES’ SUCCESSFUL DIGITAL TRANSFORMATION

By Neil Murphy, Global VP at ABBYY   The latest BAI Banking Outlook identified three areas among the top business challenges and priorities for financial services leaders: new...

HOW XR IS SET TO REVOLUTIONISE THE SUPPLY CHAIN

Technology is constantly improving and enhancing our business processes. Ben Bennett, Managing Director at mixed reality technology company Luminous Group, outlines just some of the ways XR...

Implementing AI at Alif – Islamic Fintech Group and Digital Bank

Siyovush Muminov, AI Product Owner, Alif Bank Alif, a fintech and banking group originally from Tajikistan with its holding company in the United...

BANKING: MAKING AI IN CUSTOMER SERVICE A REALITY

Dale Kim senior director of technical solutions at Hazelcast discusses how in-memory computing and AI are the key to up-selling at scale in the...

THE ADOPTION OF MACHINE LEARNING IN THE WORLD OF QUANTITATIVE FACTOR INVESTING

Imran Lakha, Senior Advisor, Vanguard Capital AG & CEO and Founder of Options Insight, Financial Markets Training   What is factor investing? Factor investing has been around for...

THE IMPORTANCE OF DATA VISIBILITY FOR SUCCESSFUL DIGITAL TRANSFORMATION

New ways of uncovering data, improving data quality and establishing a single source of truth in your spreadsheets…   Transformation implies you are changing the status...

AI: CUSTOMER FACING EMPLOYEES’ BEST FRIEND IN THE FINANCIAL SERVICES INDUSTRY

By Ryan Lester, Senior Director, Customer Experience Technologies at LogMeIn   We’ve all heard the old saying “money talks.” Well when it comes to customer...

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