Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

AI – THE HIDDEN WEAPON IN THE BATTLE AGAINST FINANCIAL CRIME

By Neil Murphy, Global Channels Chief, ABBYY   Fraud is a million-pound problem with one in fifteen people falling victim every year, making it one of the most...

The path to success in payments modernization

John Barber, VP & Head of Europe, Finacle.   Change is on the horizon in the banking industry, especially in payments. Multiple forces are behind the...

Rising to the challenge of hybrid working in the finance industry

Andrew Carr, Managing Director, Camwood   While hybrid working is no longer a ground-breaking concept, it’s a marked shift from the old office-based, 9-5 structure that...

Data, sovereignty and open source – how you can stay in control of your digital destiny

Liz Warner, Chief Technology Officer, Percona Sovereignty is a term that is everywhere in tech circles today. From a digital perspective, it controls how much...

The Great Resignation: can AI help businesses with recruitment?

by Joseph George, MD, Dufrain Artificial Intelligence (AI) was a term coined in 1950s America, but it wasn’t until the 1980s that we saw the...

Why banks and PSPs must use adaptive thinking to tackle fraud and scams in 2024

Steve Goddard, Fraud Subject Matter Expert, Featurespace As we start a new working year in 2024, tackling fraud remains a key issue for banks and...

How Open Banking and AI are Driving Personalisation, Security, and Trust in Financial Services

Author: Isa Goksu, CTO UKI at Globant The financial services industry has always been at the forefront of digital transformation, driven by technological innovation, evolving...

Top 5 benefits of low-code development in financial services

By Richard Higginbotham, Product Manager at Netcall   Amid the rise of challenger banks like Monzo and Resolut, traditional financial services institutions have never been under...

What a UK CBDC means for the financial ecosystem

By Carlos Leon, Director of Financial Market Infrastructures & Digital Currencies Solutions at FNA   In February, Sir John Cunliffe revealed to MPs that there is...

Your company phoneline could be a potential security risk

Neil Hammerton, CEO and Co-Founder, Natterbox In an age of tighter regulation and growing cyberthreats, companies are under increasing pressure to ensure their customers’ financial...

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