Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Business

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Business

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

Business

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Business

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

What makes a good M&A deal?

Business April 19, 2022

By Colin Wheeler, Partner at Ciesco Choosing to sell your business is no easy decision, and novice sellers will often be riddled with questions when...

What is inflation and how does it affect me?

Business July 7, 2022

Jaco Prinsloo, certified financial planner at Alexforbes Many South Africans are concerned about the ever-increasing inflation rate. Inflation is driving up the cost of food,...

WHY IT’S TIME TO ADAPT TO THE VIRTUAL WORLD: HOW TO MASTER ONLINE NEGOTIATIONS

Business August 1, 2020

By Tony Hughes, CEO at Huthwaite International, a leading global provider of sales, negotiation and communication skills development Virtual negotiations are now the norm, but...

Three key trends that will shape CMS platforms in 2023

Business December 21, 2022

Kim Sneum Madsen, CEO of Umbraco, writes: “Organisations faced numerous challenges in the past year, including rising costs, supply chain issues and increased competition for talent....

Redefining customer experiences with seamless insurance

Banking September 12, 2022

Daren Rudd, Vice President Consulting – Head of Business and Technology Consulting, Insurance at CGI In simple terms, seamless insurance promises a complete, digital experience...

COVID-19 HAS MADE PERSONALISATION IN CUSTOMER COMMUNICATION MORE IMPORTANT THAN EVER

Business October 16, 2020

By James Hall, Commercial Director, Striata UK When COVID-19 struck and countries around the world went into lockdown, the reaction by most companies was to...

12 STEPS TO ELEVATE CUSTOMER EXPERIENCE MANAGEMENT THROUGH COMMUNICATION

Business September 20, 2021

By James Hall, Commercial Director, Doxim One of the most important business lessons from the past 18 or so months has been the importance...

Navigating the complexity of hybrid working through enhanced operational management decisions

Business February 22, 2022

Stuart Pugh, Chief Customer Officer at ActiveOps, discusses saving valuable time and increasing the efficiency in business operations through automation. Businesses are continuing to...

2024 Financial Crime Trends to Watch

Business February 23, 2024

Katarina Pranjic is a leading authority in the field of economic crime and is Head of Policy and Regulation at LexisNexis Risk Solutions. Industry expert...

What Every Small Business Should Do

Business January 26, 2022

The majority of the difficulties associated with establishing a business stem from failing to accomplish the small things correctly. The basics will lead you...

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Business

Why financial services can’t afford to be AI-bullish and IT-blind

Shaping the future of UK retail payments

How the MFS collapse questioned visibility within fraud investigations

Why connecting supply chain data should be a CFO’s main priority

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Banks Need to Rethink Resilience for the Speed of an AI Attack

Payments are now a boardroom issue: Why businesses need a multi-rail cross-border strategy

The cost of delayed action – why sustainability is now a financial priority

Banks can’t build trustworthy AI on weak compliance data

4 Simple Ways Growing Companies Keep Control of Operating Costs

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