Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

HOW WILL OPEN BANKING IMPACT AND IMPROVE THE HOSPITALITY INDUSTRY?

Card transactions currently cost UK businesses around £8 billion a year, with an average 3% transaction fee charged by some of the leading payment...

JUMP IN THE WATER’S WARM

by Nyugen Nyugen, Vice president, partner development and technical service at ADARA   COVID-19 has completely upended consumer behaviours. Over the past four months, consumers have...

THE B2B WORLD NEEDS TO UNLOCK AI TO BOOST CUSTOMER RETENTION

By Peter Cutts, Dynamics 365 Solutions Director at Xpedition   From the feeds that we see in our timelines, to streaming services suggesting what we watch...

NOW WITH MORE PRIVACY! THE RISE OF NUTRITIONAL LABELLING AND CUSTOMER CHOICE

By Mike Kiser, Senior Identity Strategist, SailPoint   “You are what you eat.” Many a dinner table has heard these words uttered by a parent encouraging their...

THE FUTURE OF SAVVY TECH PURCHASES IS KNOWING WHEN TO BUY

There’s no mistaking the impact technology has had in our lives. Once a novelty, technology has now infiltrated every aspect of modern society, and...

AI exposes a core weakness in finance integration

Spokesperson: Tom Fairbairn, Distinguished Engineer, Solace The tech capabilities of financial enterprises are evolving rapidly. From real-time payments to AI-powered fraud detection and predictive analytics...

PRIVATE EQUITY TURNS UP THE HEAT ON FOREX MANAGEMENT

By Tom Farrow, Group Director of Trading, Monex Europe   With ongoing volatility posing an ever-substantial threat to returns – and potentially even leaving investors facing...

HOW SMALL BUSINESSES CAN CONSERVE MONEY ON FOREIGN EXCHANGE

By Gavan Smythe, Managing Director, iCompareFX   Transacting values in the billions every day, the foreign exchange market is one of the biggest in the world. However, it...

PROTECT THE VALUE OF YOUR SAVINGS AND AVOID RISING INFLATION PRESSURE

Planning for the next financial year? Former Bank Manager and successful whisky investor, Roger Parfitt, tells us why cask ownership is a financially stable option...

LISTEN CAREFULLY

- by Simon Axon   Some readers may remember the TV commercial for the UK’s Midland Bank in the 1980’s which characterised itself as ‘The Listening...

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