Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

Automating expense and AP in SMBs: 5 considerations for small IT teams

Adam Bazeley, EMEA Head of Client Development, SAP Concur Small and medium-sized businesses spend considerable time managing their manual accounts payable (AP) and expense processes....

WHY A MULTI-ACQUIRER STRATEGY IS KEY TO GLOBAL GROWTH

As online business grows exponentially, finally fulfilling the internet’s promise of a ‘global village’ in which anyone can buy and sell anything from anywhere,...

Four Things Your Business Does That Qualify You For R&D Tax Credits

●   81% of UK businesses are potentially missing out on R&D tax credits ●   Tax specialists highlight four things that many businesses do...

The importance of Customer Experience (CX) for retail banks today

By James Isaacs, President, Cyara   Today’s retail banks face considerable challenges. Open banking initiatives –  that make it easier for customers to switch accounts –...

THE INEFFICIENT MARKETS THEORY

Fraser Thorne, CEO at Edison Group According to accepted financial thinking The Efficient Market Hypothesis (EMH) asserts that, at all times, the price of a...

6 MISTAKES TO AVOID WHEN BUILDING YOUR START-UP

By Paul Ellis, Managing Director, Wax Digital   You’re about to launch your business after months of painstaking preparation and planning - but you might be...

HOW BIG BUSINESSES CAN WORK WITH STARTUPS, NOT AGAINST THEM

By Nikolaus Suehr, CEO and Co-Founder of KASKO    There is this old notion that large companies and startups are rivals, and that startups are trying...

ORACLE 2020 PREDICTIONS – THE YEAR THAT RELEASES THE SPENDING POWER OF THE CFO

By Nick Jackson, Director of Finance & Performance Innovation at Oracle   CFOs are looking to invest in technology In the last 12 months, CFOs, particularly in...

The top four fintech trends on the horizon 

David Jarvis, CEO & Founder, Griffin    On a global level, there has been an explosion of innovation in the fintech space fuelling investor confidence. In...

SAFE AND SECURE PAYMENTS FOR CUSTOMERS – WHAT BUSINESSES NEED TO KNOW

Pete Bettles, Chief Operating Office at Global Payments   The sheer amount of data created and held by businesses is staggering. We create 2.5 quintillion bytes...

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