Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Business

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Business

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

Business

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Business

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

How automated Digital Adoption Platforms (DAPs) improve customer engagement within financial services

Business July 27, 2022

By Khadim Batti, Co-founder and CEO of Whatfix Automation is everywhere across financial services;. McKinsey notes that up to 80% of transactional operations such as...

TIGERS VERSUS DRAGONS – ASIA’S BOOMING E-COMMERCE MARKET AND THE CHALLENGE TO CHINA’S REGIONAL DOMINANCE

Business May 19, 2019

Tristan Chiappini, Head of Account Management at PPRO E-commerce is one of the greatest business success stories of the last decade. It has created jobs, injected new...

Mobile Banking App Innovation: Secrets to Testing Success

Banking October 12, 2023

Written by Roman Zednik, Global Field CTO, Tricentis Fifty percent of mobile users won’t consider using apps with a 3-star rating, while sixty-two percent say they will...

STOPPING THE CHARGEBACKLASH

Business July 3, 2020

By Gabe McGloin, Head of Intl. Merchant Sales @ Verifi Brands have been encouraging consumers to move their shopping online for years. As a result...

The Latest Trends in Investment Banking Recruitment

Banking January 29, 2024

Recruiting the best talents in the Investment Banking industry requires a strategic approach to attract and retain the industry's top professionals. While the best...

Is AI hype killing the customer experience for financial services?

Business June 6, 2025

Written by Richard Churchill, Principal Consultant at Leading Resolutions AI has quickly become the go-to buzzword when it comes to business technology strategy across all...

Addressing the ongoing global pilot shortage issue

Business September 23, 2022

By Bhanu Choudhrie, Founder of Alpha Aviation The Covid-19 pandemic brought the aviation industry to a halt, causing vast market disruption and putting the future...

FINANCIAL MARKETS IN 2022: INFLATION, ENERGY PRICES, AND THE CONTRASTING PERFORMANCE OF STOCKS

Business January 21, 2022

Bob Jenkins, Head of Research, Refinitiv Lipper Anyone hoping for a reprieve from the chaos and uncertainty of the last couple of years is...

Insurers get personal to address the changing industry and customer landscape

Business March 27, 2022

Udi Ziv, CEO, Earnix While the insurance market has historically been very stable, with a tolerance for only gradual change, this is no longer the...

ECONOMIC CLIMATE AND LEGISLATION REVEALED AS BIGGEST ISSUES FACING BUSINESSES

Business August 21, 2019

Over half of business owners prioritise growth as part of their business strategy with only 12% prioritising cost management ‘Wrong business model’ voted...

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Business

Why financial services can’t afford to be AI-bullish and IT-blind

Shaping the future of UK retail payments

How the MFS collapse questioned visibility within fraud investigations

Why connecting supply chain data should be a CFO’s main priority

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The quiet churn problem hiding in your customer communications