Corbb O’Connor, Director of Accessibility Advocacy, Level Access
Financial institutions have invested heavily to strengthen customer authentication in recent years, but in doing so, they’ve inadvertently created accessibility barriers for...
By Damian Parker, Head of Banking & Financial Services, Quadient
The way financial organisations communicate with customers is under growing scrutiny, and rightly so. A...
By Craig Barclay, Vice President, Commercial at American Express
Businesses know how important providing an optimised and streamlined payments experience is to success and long-term...
Authored by Justin Hwang, COO at RNA Analytics
Artificial intelligence is becoming increasingly embedded across a wide range of industries, revolutionising organisational systems in the...
Staff turnover is the percentage of employees who leave a business over a monthly, quarterly, or annual period. Turnover rates can vary massively depending...
Written by Sjuul van der Leeuw, CEO of Deployteq
For finance and insurance brands, customer retention isn’t just a metric—it’s a critical driver of growth...
By: Dr. Farshad Badie, Dean of the Faculty of Computer Science and Informatics, Berlin School of Business and Innovation
This editorial explores the crucial role...
By Philipp Buschmann, co-founder and CEO, AAZZUR
When people in Europe talk about the “next chapter” of fintech, the conversation usually circles back to the...
By Galit Shani Michel, Head of Payments at Forter
Every day, businesses are watching potential customers reach their checkout and payment pages, fill their shopping...