Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

What invoice factoring can (and can’t) do for SMEs

By Nemira Palaimienė, Chief Strategy & Growth Officer at CapitalBox Take it from someone who’s an expert on the subject: invoice factoring is a much...

Selling a Business is Just the Beginning: Navigating Wealth, Purpose, and Legacy

Liz Jackson MBE, Director, Initium Corporate Finance For many entrepreneurs, the sale of a business is the culmination of years of hard work, late nights,...

Could instant payments become the safest way to move money?

Jay Floyd, Director of Payments Intelligence & Financial Crime at ACI Worldwide, explains why instant payments can be far less vulnerable to fraud than...

Generative AI: Reshaping Wealth Management in a Conservative Landscape

Greg Nieuwenhuys, AI expert and Senior Partner at Generative AI Strategy A Revolution Across Industries Generative AI is transforming every industry at a pace never seen before...

The identity imperative for sovereign payments

Gonzalo Alonso, CEO, Ditto Sovereign payments infrastructure is no longer a fringe idea. Across the UK and Europe, policymakers and industry leaders are actively revisiting...

Why bank outages are now a systemic business risk – not just an IT failure

Jonathan Dedman, Director at Cloudhouse In 2025, the disruption caused by bank outages was starkly illustrated. In January, a Barclays IT outage quickly escalated...

The insurance industry’s next challenge: capital readiness in a world of uncertainty

Contributor: Phil McGriskin, CEO and Co-Founder of Vitesse Climate-driven disasters are occurring with increasing frequency. Once considered secondary perils, severe convective storms are now a...

What UK businesses need to know about fraud and financial crime in 2025

Grant MacDonald, Director of Financial Crime at Experian Fraud and financial crime continue to pose a serious challenge to UK businesses in 2025. From banks...

Navigating the post-DORA landscape

Jason Smith, senior principal, strategy and transformation at Conga The Digital Operational Resilience Act (DORA) officially took effect as of 17th January 2025, mandating strict...

The single constant that unites our industry: worry

Paul White, Chief Marketing Officer at Quantios, the wealth, trust and corporate services software expert, explores how to reduce anxiety associated with compliance in...

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