Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

Digital Identity: Safeguarding Finance from Fraud

Marcel Wendt, CTO and Founder, Digidentity. Digital transformation is reshaping the finance industry at pace, with more online transactions taking place now than ever before....

The shift back to growth in BNPL: A new era of expansion

Alex Naughton, CEO and Co-Founder of Qlarifi The Buy Now, Pay Later (BNPL) sector has undergone a significant evolution. Between 2018 and 2022, the focus was...

Flexible Finance Is Reshaping Digital Payments – And Expanding Access to Credit

By Andy Smith, CEO at Snap Finance UK As e-commerce continues to transform the retail sector, digital payments are evolving just as rapidly. One...

How geopolitics is evolving firms’ FX hedging strategies

The world has entered one of the most geopolitically volatile periods in recent memory, bringing new levels of stress and uncertainty down on global...

Manual to Automated Operations – Essentials for Your Business

Brian Hesse, Product Director, SS&C Blue Prism The proper tool for the job is essential in any industry, whether it’s a socket set or software. But...

Turning the tide: how Gen AI gives legacy banks a new edge in customer-first innovation

Author: Korbinian Krainau, Associate Managing Director, Financial Services Imagine traditional banks as sturdy old ships, built to weather any storm. They come with history, reputation...

Addressing ‘cut and run’ hiring in financial services

Dr. Andrea Cullen, CEO and Co-Founder, CAPSLOCK The UK remains an ‘employees’ market’ for skilled professionals in the financial sector as it continues to experience a shortage of talent....

Financial Services, the golden target for cybercriminals: How AI-driven security solutions are safeguarding the sector

Steve Bradford, Senior Vice President, EMEA, at SailPoint Financial services is one of the most regulated and well-resourced sectors when it comes to cybersecurity. Yet it’s also...

Ethical investment in business

By Rob Whorrod, Director of Acqius In August 2023, a report was published, claiming that sustainable finance lies at the heart of achieving the UK’s...

Navigating DORA and NIS2: Why financial institutions must prioritise website security

Doug Cunningham, CTO at Forrit The financial sector is facing unprecedented regulatory pressure to strengthen its cyber resilience, driven by the Digital Operational Resilience Act...

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