Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

Countdown is on for financial firms to comply with EU’s DORA IT resilience legislation

By Chris Wilkinson, Director, BSS   The clock is ticking for financial organisations to comply with new European Union (EU) legislation designed to bolster the sector's...

The cost of waiting: why UK finance must act now on e-invoicing

By Aihedan Dimulati, Global E-Invoicing Lead, Quadient Across the globe e-invoicing is becoming mandatory. In Europe, countries such as France, Germany and Belgium have already...

The future of payments: How embedded solutions are reshaping enterprise businesses

By Dave Carr, transformation director at Access PaySuite, part of the Access Group. As digital payments become the norm, the shift away from cash is accelerating...

BALANCING ACT: HOW A MULTICHANNEL APPROACH TO COMMUNICATIONS CAN DRIVE ENGAGEMENT 

Tom Rahder, from Esendex, discusses how digitisation, and use of mobile messaging has transformed the banking industry, and where it can go from here.  Barely...

Protecting consumer data through decentralized biometric storage

By Anthony Eaton, Chief Technology Officer, IDEX Biometrics In today’s increasingly digital era, how consumer data is stored and managed has been brought to the...

Evolving your digital journey: How can businesses avoid failing at digital transformation

By Nej Gakenyi, CEO and Founder of GRM Digital As new digital technologies continue to revolutionise workflows and processes across many industries, such as finance,...

The key role that Zero Trust architecture plays in meeting today’s DORA requirements

Shilpa Doreswamy, Retail Banking Sector Director at GFT AI-driven cyberattacks are accelerating globally, with 87% of organisations affected in the past year. Financial services and...

Business and the biodiversity crisis: The Role for TNFD in managing risk

Judy Kuszewski is CEO of Sancroft On the face of it, the datacentre business looks like a great business to be in. The world runs...

Reimagining operational efficiency in finance and accounting 

Attributed to James Hall, CEO at Enate  In an era of rapid modernisation and digital transformation, the finance and accounting industries are undergoing a significant...

Gearing up for growth amid economic pressure: 10 top tips for maintaining control of IT costs

  By Dirk Martin, CEO and Founder of Serviceware   Three years on from the pandemic and economic pressure is continuing to mount more than ever. With...

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